broadworks documentation

Generating a new access token automatically renews the lifetime of your Refresh Token. The identity (name and number) of the caller. Similarly, MS can extract user input from audio stream so that AS can make proper call handling actions. Use this document to validate the functional interoperability between Cisco BroadWorks and SIP network devices, that is, devices End users can select the ACD state from Sign-in, Available, Unavailable, Wrap-up and Sign-out. The XSP sits between CTI applications and the BroadWorks core Follow the step-by-step procedures to configure the greetings, set passcode rules, and customize voice make the Cisco BroadWorks Application Server query a third-party server to translate an emergency number, such as 911, into Individual customers are configured as Enterprises on BroadWorks. These are a set of APIs that are specifically targeted at BroadWorks Service Providers who sign up to the Webex for BroadWorks solution. Use this document to validate SIP interoperability between Cisco BroadWorks and Voice over Long Term Evolution User Equipment It is Application Server's responsibility to instruct Media Server on what file is to be played. Cisco BroadWorks System Performance Monitoring Guide. Use this document to learn how to use the Cisco BroadWorks application programming interface (API) to provide users access Cisco BroadWorks Device Management Interoperability Test Plan. Cisco BroadWorks IMS ISC Interoperability Test Plan. Cisco BroadWorks Feature Overview (Release 24 Only). Field Notice: FN74010 - Xsi-Events Memory Leak When a You use the HTTP methods GET, POST, PUT, and DELETE to request data and perform actions on those resources. GXV33XX Series BroadWorks SCA Guide Documentation Added WebThis document describes the steps necessary to configure the Xtended Services Interface (Xsi) on BroadWorks. TrunkGroup: CallWaiting required to have multiple calls to TGUsers, Call Center - Call Forward Not Available - Need to use Call Forward Busy. Secondly, the host users can enter the phones call center interface to check the association status and execute the accounts association or disassociation from the top right corner. When LDAP client authentication is Use this document to validate SIP interoperability between Cisco BroadWorks and SIP phones or soft clients. Cisco BroadWorks SIP Phone Interoperability Test Plan. Then enable the Shared Call Appearance for this account. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In REST, a base URL represents each resource. The BroadWorks system allows two kinds of escalation mechanism. Play Messages menu. The hoteling event package provides the capability to synchronize the hoteling guest user address between the phone and BroadWorks. Cisco BroadWorks Application Server API Developer's Guide. The following figures show the GXV33XXs call center interface. BroadWorks system. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Basic Auto Attendantconfiguration in BroadWorks. Dont worry were here to help! In REST, a base URL represents each resource .You use the HTTP methods GET, POST, PUT and DELETE to request data and perform actions on those resources. One important application for Shared Call Appearance is for an administrative assistant/executive scenario. elements, including Application Servers, softswitches, Network Servers, SIP proxies, and so on. BroadWorks How to configure SCA on BroadWorks Application Server is out of the scope of this document. When associating the guest from the phone, there is going to be a prompt page for entering the association credentials. the test plan validates the SIP interface with Cisco BroadWorks and meets a prerequisite for Cisco BroadCloud integration. For default cities/timezones for each country please refer Webex Meetings Site Timezone. If the user needs to put the call on hold in private mode, it needs to tap the More icon on the call interface to trigger the Private hold selection. Cisco BroadWorks System Monitoring Key Indicators Quick Reference Guide. The API enables those SPs to provision, Use this document as an overview of the required protocols for Cisco BroadWorks, the ports that they use, and the Server Access to the Application Server web interface functionality through the customer's portal. This document serves as an end user guide on how to configure Grandstream GXV3240/GXV3275 Multimedia phones for BroadWorks Shared Call Appearance feature. Whichever kind of emergency escalation is initiated, a supervisor will be immediately conferenced into the call. operations. BroadWorks The followings screenshots will show how to display the call center status information on GXV33XX. Therefore, it is recommended that your application runs a scheduled task/job that generates a new access token using the Refresh Token. Individual customers are configured as Groups under a Service Provider on BroadWorks. Status: Available | Release Date: 30-Sep-2020, Status: Available | Release Date: 13-Oct-2022, You can now save documents for easier access and future use. Use this document to learn about the system-default treatments used by Cisco BroadWorks and how to configure the system to The status information identifies the joint Call Centers and the status for each, such as Empty, Normal, and Threshold Exceeded. All rights reserved. No matter which kind of originated trace is invoked, during the call or after the call, the end users need to enter the Call Center interface to tap the Trace Call key to trace the call. Cisco BroadWorks SIP Access Device Interoperability Test Plan. Use this document to learn how to set-up your access to Cisco BroadWorks, such as logging in and out, adding Cisco BroadWorks to your "Favorites", This document describes how BroadWorks Application Server (AS) interacts with Media Server (MS) for digit collection and announcement playback. This causes the WebContainer to become unstable over time. From the Web GUI, go to the Value-added Service->BroadSoft Settings page to check the Call Center Status box. The BroadWorks provides the capability for the Call Center agent to invoke a customer originated trace during the call or after the call. This chapter will introduce how to associate and disassociate the host and guest account. We use cookies in order to give you the best possible experience on our website. WebCISCO BROADWORKS EXTERNAL PORTAL INTEGRATION GUIDE 13-BD5015-00. If the phone A, which registered with a SCA account, put an active call on hold in public mode, the holding call can retrieve not only from the phone A, but from other SCA account as well. This will enable the Emergency Escalation, non-supervisor specified feature. Tap the call center application icon on the application menu to enter the interface. THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. How to CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME. As a BroadWorks Call Center agent phone, GXV33XX device is integrated and support the features, including Call Center Hold Reminder, Hoteling Event, Call Center Status Event, Call Center Disposition Code, Call Center Emergency Escalation and Call Center Customer Originated Trace. In order to make it more user friendly, it instructs MS to play "Thank you for calling" message first: MS informs AS that announcement playback is completed: When playback is completed, AS disconnects both call legs: 2023 Cisco and/or its affiliates. These APIs helps Service Provider to generate monthly billing reports with user billing data. record personalized greetings. This will enable Emergency Escalation, a non-supervisor-specified feature. BroadWorks Xtended Services Platform 22.0, BroadWorks Xtended Services Platform 23.0, RI.2022.08, RI.2022.09, RI.2022.10, RI.2022.11, RI.2022.12, RI.2023.01, RI.2023.02, RI.2023.03, Xsi-Events-23 and Xsi-Events-24, bundled with Cisco BroadWorks Application Delivery Platform releases Rel_2022.11_1.273 through Rel_2023.03_1.411, Xsi-Events-XS-TAS, bundled with Cisco BroadWorks Xtended Services Platform releases Rel_2022.11_1.273 through Rel_2023.03_1.411, Xsi-Events-25, bundled with Cisco BroadWorks Application Delivery Platform releases Rel_2022.08_1.350 through Rel_2023.03_1.411. Instead, the API responds quickly while initiating subscriber In API Error responses, these are complementary to the overall HTTP Status codes and provide additional clarity on the reason for the error. ACD calls are not delivered to the agent in this state. When the user does not have a phone number, the group phone number and the extension of the user is provided instead. Use this document to view how some of the VNF Manager functions are implemented by the Cisco BroadWorks Network Function Manager But, the subscriber remains provisioned within their Customer organization on Cisco Webex. The phone number of the user who initiated the trace. Use this document as a quick reference to see how each feature in the Cisco BroadWorks release affects each of the external GXV33XX can provide the visual indications of call appearance. This ensures the Refresh Token will not expire, even during periods of inactivity. to use Webex in line with their remaining capabilities. Cisco BroadWorks External Portal Integration Guide Web2 About This Document CPBX Receptionist Release 17.sp2 is a customized version of the BroadWorks Receptionist Hosted Thin Client. WebThe Open Client Interface - Provisioning (OCI-P) interface is an XML-based, request-response protocol that allows 3rd party applications to perform all system, resource and subscriber-based provisioning actions into a BroadWorks-based VoIP system. Xtended Services Interface (Xsi) - Cisco Community End users can assign disposition codes to the latest released ACD call while in the Wrap-up state. If the end user leaves it black and presses the OK key directly, the phone will send the SIP INVITE without any specified supervisor information. Cisco BroadWorks Interoperability Summary. Explain Announcement Playback Mechanism in BroadWorks Partial Provisioning Request with following parameters: CustomerInfo.primaryEmail - Email address of a user in the customer org that you want to provision. Sign-in is a transitional state and agents do not remain in this state; rather they transition to their post-sign-in state. The BroadWorks Call Center is a carrier-class, communications management product for Call Center agents and supervisors used with the BroadWorks telephony softswitch platform, on which call centers are hosted. The BroadWorks Call Center settings is under Value-added Service -> BroadSoft Settings -> BroadSoft Call Features of each account of the GXV33XX phones web configuration UI. Explain Announcement Playback Mechanism in BroadWorks, Troubleshoot BroadWorks SNMP Availability Report Failure, Troubleshoot Call Setup Issues with VTR and VTRI, Troubleshoot CommPilot Error "SSL_ERROR_NO_CYPHER_OVERLAP", EMS stops logging alarms with AP.ems.22.0.1123.ap362164 workaround, Collaboration Solution Analyser (CSA) - BroadWorks Components, Tools for Managing BroadWorks: NFM vs CSA, Simplified patch management operations using NFM (Network Function Manager). Cisco Developer and DevNet: APIs, SDKs, Sandbox, and Application Servers and partner MGCP access devices. WebChanged document name from . SIP signalling is still handled by AS. At the same time, all incoming calls to the guests phone account will be forwarded to the host phone. After the accounts have been associated, the host phones account widget will update to display the guests account information immediately. The unavailable state should be launched when the agents are away from their workstations and not available to take calls. The Xtended Services Interface (Xsi) is an HTTP -based, REST-ful The Webex for Broadworks Provisioning Precheck APIs are for Partner Sales team to determine the likely success of provisioning a subscriber who sign up for Cisco Webex for Broadworks. Cant find the answer youre looking for? WebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and This SIP user extension is supposed to be joint with a call center. This parameter defines a unique identifier for subscriber's enterprise on BroadWorks. As such, It will not be returned
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