I havent received any updates or email. Dont order from it. Thankyou Hocho Knife for helping me realise my long held desire to own a Japanese knife. Click Go to Checkout. In case that there wereany seriousproblemin delivery delay, lost and initial manufacturing defect, please feel free to contact us within 14 daysafter the item reach you. This knife will be treasured for many years to come. Customers say: This has to be the sharpest knife Ive ever used as a home cook. If it is used, we are afraid that the customer is satisfied with the product).Again, we apologize for your inconvenience and appreciate your kind understanding.Best regards,Hocho Knife Sales Team, My $233 order was lost. )Please understand that the used item can not be accepted as it is not possible to be sold again.Please check the return policy of our store.https://www.hocho-knife.com/payment-shipping/We may instruct how to maintain, including how to adjust a small defect, how to sharpen, how to remove the rust the knife as we are hoping the knife will be used for the long term.Since we would like to solve your issue, please send us the e-mail with the photo showing the condition of the purchased item.Thank you for your understanding.Best regards,Hocho Knife Sales Team.
A. The Hocho website was easy and user friendly and made for finding the perfect blade easy. I have received my order and it was carefully packed and the quality is top notch. DO NOT BUY FROM THEM, they sent damaged items and despite contacting them at the exact time of reception from DHL they did not want to exchange or provide a refund. By Edel Alon. Great collection. !AVOID, Dear Cusromer,First of all, thank you very much for taking the time to write the review.It is very regretted to hear that your parcel has been lost during delivery.We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).https://www.hocho-knife.com/payment-shipping/As you may see the shipping policy, the insurance coverage for Economy shipping (free shipping) and Standard Shipping is limited to USD60.00.If you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.This limitation is set as the agreement between the shipping service and us, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.Sorry for your inconvenience but appreciate your understanding.Best regards,Hocho Knife Support Team. Please feel free to contact us. It goes against our guidelines to offer incentives for reviews. What does 'Awaiting Fulfillment' mean? It was harder to find Hocho Knife reviews on other websites. As I mentioned earlier, people who gravitate towards these knives are often connoisseurs with an eye for the following features: These are the average customer scores from Hocho Knifes website for the items I featured in this review. Customers all over the world can receive Hocho Knifes products. The article seems helpful especially for first-time buyers, who intend to buy items at the store but have vague feeling of anxiety. [Customer feedback] My order was on my doorstep (US) from Japan just 2 days after ordering, IMPORT JAPAN.COM, INC. Hocho-Knife Sales Team.
3 in. Metal Durable Construction Putty Knife - The Home Depot Customers say: Added this slicer to my Takayuki set and was not disappointed. Knives are gorgeous, well packed and a good buy if you're not in a hurry for them. We have checked the photo you send us shows and confirmed it is in a normal condition of the knife (please understand that any knives made of certain steel may have some warping after cooled but can be maintained by proper sharpening).As informed by e-mail, we would accept returns if you are not satisfied with the product.As stated in the terms and conditions, the used knife cannot be returned, and we are asking all customers to check the condition before use by a message card which is included in the parcel. From our experience, orders to the US may get charged up to 10% once the overall value surpasses $200. Designed by VG studio. Not only was it hand-sharpened by Sakai Takayuki Knives, a brand with over 600 years in business, but its made from a 33-layer Damascus steel. Made-in-Japan Kitchen Knives "Hocho" generally called Sashimi or Sushi KnivesJapanese chef knife with Excellent Design and Unparalleled Tradition. Regarding the payment option, please refer to the following page.
Hocho Knife | Japanese knives Peeling knives require precision to wield effectively. Japanese Chef Knife Set, 3 Layer 9CR18MOV Clad Steel w/octagon Handle and Block Wooden Holder for 4Piece Kitchen Knife Set (8" Gyuto Knife, 7" Nakiri Knife, 7" Santoku knife, 5" Utility knife) 357.
[Customer complaint] My knife has gotten discolored after - Hocho Knife We can not touch themdue tothe security of your monetary account. Anyone can write a Trustpilot review. Q. Deare Mark,First of all, thank you very much for taking the time to write the review.We are very happy to hear the customers true voice to improve the quality of our service and products.Appreciate your kind and severe comments to help our service improve.Thank you again and best regards,Hocho-Knife support team. Its super sharp and just gorgeous to behold. I purchased a really expensive knife. We regret to hear that you couldnt receive sufficient support by our support team. Ready to slice and chop? Check out some similar brands you might like to check out: Your email address will not be published. Model # 18PT0854. Dear Customer,First of all, thank you very much for taking the time to write the review.We would like to check the item if you could send the photo showing the detailed condition or return the product.If we may confirm the knife as an apparently defective item, of course, we would replace it with another item and cover the return shipping fee.Sorry for your inconvenience, but please be noted that the return or replacement must be reported within 7 days after the delivery.We are afraid that the wood handle is made of natural material which may be directly affected by the condition of use by customers.Therefore, we would recommend that our customers to keep the wood handle dry as much as possible to prevent water from penetrating into the hole holding the blade, not to clack due to moisture.It is the same situation for all knives made of the natural material no matter what price range.We may cooperate to solve your issue, so we would appreciate if you may share the detialed situation with us sending photo of the damaged knife to our e-mail address or from contact page.https://www.hocho-knife.com/contact-us/Please be noted that most knife makers in Japan will not provide the lifetime warranty as the way of usage can have a significant effect on the condition of your knives.Instead, they promise long-lasting quality as long as the proper maintenance is applied. Hocho Knife reviews and Hocho-knife.com customer ratings for June 2023. but theres plenty of other retailers to buy from. We're afriad that we can'tbe responsible for these happenings.If you have to cut such a hard thing, it is better to use a special knife for cutting bones and frozen food.Prease refer to the following page,"https://www.hocho-knife.com/frozen-food-knife-reito/". The article seems helpful especially for first-time buyers, who intend to buy items at the store but have vague feeling of anxiety. I have sent two other emails through the website, as well as from my gmail account and have gotten no response. (Regarding some high-end knives, the edge of the blade has to be hand-finished one by one after receiving your order before shipment. The first time i used it, i actually giggled out loud in excitement with how effortless prepping the food was.. Having waited many years to find and then be able to purchase a Damascus hammered knife, this one has exceeded all expectations. Dear Cusromer,First of all, thank you very much for taking the time to write the review.We regret to hear that you couldnt receive sufficient support by our support team.We would not ignore any customers voice but sometimes might be overlooked for some reasons.We are always welcome to reply to any kind of assistance for your purchase by e-mail or contact form.https://www.hocho-knife.com/contact-us/Please do not hesitate to contact us if you have any kind of questions or concerns.Best regards,Hocho Knife Support Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
Hocho Knife Review Edel Alon Not gonna happen! Was less than three months of home use before first blade was loose in handle. They offered me $5 on a $100 knife. If you chose the Japan Post for shipment, please open the following URL to input the tracking number as listed so that you can trace the information of your parcel. They have not responded to further messages. The delivery was extra super fast from Japan to Salt Lake City and very well packaged. After sending multiple pictures, and explanations why this knife cant be used, the company keeps denying and saying that's normal for the products from them, and the item is not defective. One shopper wrote, Ordered a Sakai Takayuki Non-Stick Coating VG10 Hammered WA KUROKAGE Japanese Chefs Kengata-Gyuto Knife 190mm with Wenge Handle for my partner for Christmas and he absolutely loved it, thank you so much for the excellent shipping, quality and amazing knife Hocho.. Only issue is that My fathers blade is tarnishing slightly, but thats due to disuse more than anything. A. All the Hocho-Knife staff ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hocho represents Made-in-Japan (Sushi / Sashimi) Kitchen Knives, that is the soul of the cook! I would recommend the risk of buying direct from Japan for the saving. Would definitely not recommend buying from them, Dear Cusromer,First of all, we regret to hear that you couldnt receive sufficient support by our customer support.Also, we are sorry that you are not satisfied with our product.We always try to grasp the actual condition of the knife when we receive the message about the problem of the product since it is inconvenience for the customer to return the product.In your case, we must have believed it is in a normal condition as long as checking the photo, so we offered to return the product to us.Sorry for your inconvenience, but please understand that we need to check the actual item if both (our store and the customer) understanding doesnt match.Please refer the return policy of our store.https://www.hocho-knife.com/payment-shipping/- Should a problem arise please contact us within 14 days after receiving the item. The handle on this $689.45 knife started to split after a few days of use despite following explicit directions of washing and drying. A. Is Wire Transfrer from my Bank Account available? It is thought enough for general use, because manufacturers apply the standard finishing for various possible application. The warp prevents this. When I brought this manufacturing defect to the attention of Hocho-knife, their response was that the knife did not come with a life-time warrantee! Please email hocho-knife@import.jpn.com for assistance. It is not worth the risk. Yes, most of countries in the world is likely to be available for our shipment.We havea lot of delivery experience tothe listedcountries. What Makes Hocho Knives Different? I think Hocho Knife is worth shopping from because Japanese knives are universally considered best in class, and Hocho Knife offers good deals in their catalog. 3. The expected delivery time for the different areas are listed here. In so many emails they refuse its their mistake and when I asked about money back they said fedex got 60 euros for item back to japan so I will not get any money back. Shopping was all good, just dont expect much contact from them..
Hocho Knife Review: Is It Legit? - Blades Power People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Please refer to the link page below regarding. The brand regularly offers sales and markdowns on many of their products.
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