healthyline customer service

We have had your . Need to learn how long the trail period is in case I need to give up on them- disappointed! I have referred several people to purchase this mat. It goes against our guidelines to offer incentives for reviews. If you violate or misuse our return or exchange policy, your warranty may be voided. HealthyLine is an FDA registered company with the worlds largest selection of heated natural gemstone therapy mats. | Read 21-40 Reviews out of 223 Temporary relief of joint pain associated with arthritis, muscle spasms, May help decrease the amount of harmful airborne particles in surrounding area, Assists in the normalization of serotonin levels improving quality of sleep, Assists in the removal of blockages in the body, Helps support other forms of treatment with pain relief, Has shown progress as a supplementary therapy to manage symptoms of depression, Stimulates individual cells to promote overall wellness, Rids the body of electrical interference caused by exposure to everyday devices, May support efforts to improve motor function and nerve regeneration, Can be beneficial for managing symptoms of depression, May assist the mitochondria to make proteins and collagen, New cells destroy old cells, helping with detoxification and wellness. For terms and conditions related to the 5-Year Limited Warranty, please refer to. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. (Example: if customer is within the second year of the 5-Year Warranty, they will receive a 90% off code as second year replacements are subject to a 10% deductible). | Read 41-60 Reviews out of 233 As a repeat customer and someone who has purchased many of Healthline's products, I have only experienced positive health benefits and amazing customer service. Very pleased with my products!! The Inframat Pro is the result of this needed improvement. Photon light doesnt reach as deeply as far infrared rays, and so it requires direct contact with the skin making it ideal to include on a mat. If multiple delivery attempts are made without success, the customer is responsible to reach out to the local shipping office and arrange the delivery. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If a customer is shipping any unit at their own expense, they must provide the return tracking information with a HealthyLine representative. Thank you.I look forward to assisting you. So, if something happens to your matit is truly never worthless! Having suffered torn muscles, fractured vertebrae and herniated disks in my lumbar and insomnia thanks to aspects of my professions, I rely on my mat to reduce chronic pain and help with sleep on a daily and nightly basis. Thank you! After the unit is accepted as an Upgrade, the customer will be provided a coupon code containing their Upgrade credit. If you've already purchased from HealthyLine Outlet and have questions about your order or product you received, please contact us at the email or phone number. Called to ask if using it could potentially damage the mat 2 phone calls and 2 emails later, no reply! I have had the TAO mat-4018 for several years, and its the best product I have ever used, hands down! a Return Goods Authorization (RGA) number from a HealthyLine representative prior to shipment. The folks at HealthyLine were amazing. I will definitely be working with her for any future orders. PEMF devices, like the Inframat Pro, replicate this frequency to remove electrical interference and helps to normalize the bodys functionality. The PEMF cycles 20 minutes on 100 minutes off. Special thanks to Jade, who was very helpful and wanted to be sure I was informed and satisfied! HealthyLine reserves the right to void any warranty or refuse support in the rare case of customers dishonesty, scam, false publications, or abuse of HealthyLine and/or its personnel. Hello We are so happy to hear that your love your TAO-4018!It is wonderful that you are feeling amazing with your 30 minute morning session!Thank you for sharing your experience.Your HealthyLine Care Team! After only two months of purchasing a very expensive heating mat, my thermostat went out. Read Customer Service Reviews of healthyline.com - Trustpilot Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you (at your expense) or offer a trade-in or dispose of it if you refuse to take it back. We will definitely be recommending this wonderful Mat to everyone else. Hello Kelly,Thank you so much for sharing your experience with our products!We are so happy you love your product and receive positive health benefits from using them!It always makes us super happy when our customer's pets also enjoy the products!Enjoy!Your HealthyLine Care Team! Your HealthyLine Care Team! Thank you for the kind words. We are the only distributor of used and open box items from the official HealthyLine brand. The Patented Pemf Mats and Original Therapy - HealthyLine A lack of negative ion exposure can dampen moods, decrease productivity, and increase instances of illness. HealthyLine holds a USA patent for PEMF heating mats: Customer Service Support Is customer support provided directly by the company? Hello JA,Thank you so much for your purchases and for sharing your experience. If you are returning a gemstone mat that needs to be folded, please only fold the mat inwards and in the predetermined places (medium mats fold in half, full sized mats fold into thirds). Thanks again for your wonderful products. First order was Chakra Mat. The issue may be resolved through troubleshooting. HealthyLine Far Infrared Heating Pad for Reiki and Chakra Balancing - 7 Healing Crystals, Meditation Cushion with Magnetic, Negative Ion and Far Infrared - 52" x 28" (130 x 70 cm) : Amazon.ca: Health & Personal Care Thank you for being a valued customer. Far infrared rays can be received in large quantities when you heat the gemstones lining the mat. When an order is placed, we test the product(s) again before shipping them out to our customers. Warranty Policy - HealthyLine Have questions about wholesale rates? Customers must receive an RGA number before they ship the unit to the HealthyLine warehouse. The customer is then free to place an order on HealthyLines website and apply their Trade-In credit. Very much worth the price!! The Inframat Pro Personal and Professional, far infrared gemstone PEMF mats designed for wellness. Hello Cathy,Thank you for shopping with us.We sincerely apologize for your experience and any inconvenience caused. 4 years later, after the mat being in storage for almost a year, due to a cross country move - the thermostat went out again. We are grateful to our friend Emily who introduced us to HealthLine! HealthyLine Reviews | Read Customer Service Reviews of healthyline.com Once the unit arrives in our warehouse, the customer will be provided a coupon code containing their Trade-In credit worth half the value of the retail price of the product. If not, the customer will be responsible to ship the product back at their own cost. Customers must first contact HealthyLines support team to initiate an Upgrade. We completely sanitize and refurbish each mat for safety and quality purposes. For terms and conditions related to the 5-Year Limited Warranty, please refer to this page. Paying over $800 for a heating pad, I really expected it to last longer. I have to say we will be receiving our new Mat soon and couldnt be happier with it. Customers are responsible for providing the correct contact information. If not, it is still eligible for the Lifetime Trade-In Policy. Your service representative was superb. The only place to get mats with up to 7 different stones at the same time, The most extensive variety of products anywhere with different sizes, multiple therapies, and various gems, Patented far infrared combined with PEMF technology a one-of-a-kind experience, Great for any budget; prices starting as low as $99, Unrivaled customer service ready to answer questions, explain products, and help you every step of the way, A generous 90-day no risk-free trial try it and decide if you like it, send it back if you dont, Up to 5-year warranty protection for majority of products, Lifetime upgrade policy with every purchase if at any point you want a better product, you can get the full value of your original investment back to put towards the new one, Region-specific devices designed to target lower back, arms, legs, knees, and more, Size-specific models for different sized mattresses and professional massage tables. This exposure promotes better overall wellness. Anyone can write a Trustpilot review. Please note that Trade-In credit can only be applied on HealthyLine.com for purchase double the Trade-In credit. Its an investment in your health and wellbeing that is worth every cent. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. HealthyLine Outlets calling and email responding hours are between 12:00 PM 5:00 PM (Mon-Fri) as our limited team must have ample time to package and ship orders. Regardless of your mats condition or if its still under warranty, you can always send it to us for a trade-in and use half of its retail price towards a new purchase. Our hearts are happy to know that your whole family is benefiting from using our HealthyLine products! Thats why we offer the worlds best warranty plan compared to any other heat therapy device! To enact the 5-Year Warranty, you will need a valid proof of purchase such as a PayPal record, Amazon email, credit card statement, store receipt, or invoice. You are a valued customer!Your HealthyLine Care Team! If an issue occurs during the return shipping process, the customer is responsible to make a claim with the shipping carrier and inform HealthyLine of the issue. Before proceeding with the return policies for each warranty program, please understand the following general notes regarding our Return Policy: HealthyLine offers a 90-Day Free Trial with every purchase of a heated gemstone device. The technology that drives society unfortunately also decreases the abundance of negative ions in the environment. Everything is considered from your safety and comfort to the impact of each therapy included in your device. Everyone should try to have tools like these products at home. The package can then be shipped to the HealthyLine warehouse. Customers must first contact HealthyLines support team to initiate a warranty claim. If an issue arises during shipment, we are happy to offer our assistance and help to the most of our ability. Founder of HealthyLine , home of the world's widest variety of high-quality, affordable, Far-Infrared Heating Mats, made with natural gemstones Amethyst, Tourmaline, and Jade. Although we produce extremely durable products with the lowest defect rate in the industry and triple-stage quality control, we still provide a 90-day risk-free trial and hassle-free warranty coverage up to 5 years. Thank you for the kind words. It helped me gain energy, stamina and cleared my head when it felt foggy in addition to relieving the achy feeling I get on a routine basis from environmental sensitivities. If the malfunction is the result of a controller defect, we will offer a replacement. Do you agree with HealthyLine's 4-star rating? Before proceeding with the return policies for each warranty program, please understand the following general notes regarding our Return Policy: HealthyLine offers a 90-Day Free Trial with every purchase of a heated gemstone device. Your HealthyLine Care Team! I'm . If troubleshooting does not solve the issue, it may be the result of a defect related to the controller or the device itself. Non-narcotic, all-natural, and non-addictive Can be used anywhere, anytime you need it Healthyline mats have been life changing for me and my family. If the delivery fails and the product is automatically returned to our warehouse, the customer is responsible for any associated return fees. 2023 Trustpilot, Inc. All rights reserved. Our customer service team is the most important department inside of HealthyLine. Wish all customer relations were as easy as working with Natasha! Read Customer Service Reviews of healthyline.com - Trustpilot Will be offering these inframats to ALL our clients through our Body Ecology connections and our Natural Body Holistic Spa. I've made a number of purchases from them and they are always fast, friendly, and their customer service is outstanding. TEL: (416) 640-5713 TOLL FREE 1-888-974-4722 CORPORATE I have referred several people to purchase this mat. If the customer requests to cancel the order after it has shipped, it is the customers responsibility to refuse shipment upon delivery. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. HealthyLine - Thermal Survival Mylar Foil Blanket (Pack of 50 pcs One of the best investments that I did for my health. Once your product is shipped from our warehouse, you will be sent a confirmation email with tracking information to track your package. If the tracking information of a shipment shows delivery issues or shipment issues, it is important to reach out to make a claim with the carrier and inform us of the situation within 3 days. It has helped me in more ways than I can express. Hello Barbara,Thank you for taking the time to write us a review and sharing your experience with Daniela. I have to say we will be receiving our new Mat soon and couldnt be happier with it. Our hearts are happy to know that your whole family is benefiting from using our HealthyLine products! We are always happy to hear that our customers are benefiting from using our products! Regardless of your mats condition or if its still under warranty, you can always send it to us for a trade-in and use half of its retail price towards a new purchase. Hello Marissa,Thank you so much for sharing your experience with Mercedes and our products!We are so happy you love your product and receive positive health benefits from using them!If you have any questions or need any assistance please do not hesitate to contact us because we are always here to help!Your HealthyLine Care Team! This company stands by their products. Thank you! I am always so happy to get back home to use it. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices. You can contact HealthyLine for warranty service by emailing support@healthyline.com. from the HealthyLine warehouse. We appreciate you! We appreciate you! Once I sit on it for approximately 30 minutes, I am ready to run out the door. I suffer from endometriosis and chronic migraines and these mats are something I will never again go without. Now, it's 5 years. Hello Sharon,Thank you for taking the time to write us a review and sharing your experience with Natasha. For more information about the 1-Year Limited Warranty, click here. I received excellent customer service from Natalia. I've made a number of purchases from them and they are always fast, friendly, and their customer service is outstanding. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices. Taking advantage of our exceptional policies requires proper protocol and procedure to ensure your experience is handled with attention. Reply from HealthyLine. After 3 days, no claims can be taken without a valid police report. Please review the return procedure below: HealthyLine includes a limited warranty (1-Year or 5-year Warranty depending on product) with every purchase of an InfraMat Pro that protects against manufacturing defects when used under normal conditions and in accordance with instruction and common sense. Be a part of a unique community to ever experience the powerful patented combination of PEMF (Pulsed Electromagnetic Field) & FIR (Far Infrared Ray) therapies. Compare the HealthyLine InfraMat Pro vs the HigherDose Infrared Mat! When a customer places an order totalling more than $2,500, they will be contacted by a HealthyLine representative via email or phone call to confirm the order. sales@healthyline.com (888) 774-4422 Monday - Friday , 10 AM to 7 PM EST Having issues with your mat? I am so impressed with this company that I am applying to be an affiliate. We want to make every customer's experience great, and we appreciate you! Date of experience: November 22, 2018 Useful Advertisement Pauline Rodriguez Farace It all paid off post surgery as I was able to get in and out of bed independently as well as toileting independently. Here are 8 tips for writing great reviews. Date of experience: March 23, 2023. On the other hand, MediCrystal is an international brand without direct customer service. HealthyLine requires that the customers unit be returned to our warehouse for inspection purposes prior to the shipment of any replacement. We are so happy to hear your clients enjoy our products as well!Stay healthyJade. Will be offering these inframats to ALL our clients through our Body Ecology connections and our Natural Body Holistic Spa. Working hours of the warehouse : Mon-Fri 9 am -5 pm. Called to ask if using it could potentially damage the mat 2 phone calls and 2 emails later, no reply! support@healthyline.com HealthyLine NYC Flagship Store Other Departments Press I've been a customer for many years now and they're an amazing company to work with they stand behind their products and I love everything I've purchased from them from infrared mats to their beautiful comforters. Hypoallergenic Magnetic Duvet and Comforter by HealthyLine - Rehabmart.com Furthermore, replacements past the first year of the 5-Year Warranty are subject to a deductible cost of a certain percentage of the retail cost of the item. included with the product must also be included with the return. Read Customer Service Reviews of www.healthline.com - Trustpilot Please note that Upgrade credit can only be applied on HealthyLine.com for purchase double the Upgrade credit. I use them mostly for pain management, my husband uses them for his bad hip and my son with ADHD and Tourettes uses them because he finds them calming and they help him sleep. Unique PEMF with changeable waves/intensity. 2023 (c) HealthyLine. Contact Us - HealthyLine Outlet If we are unable to reach the customer or if the contact information provided is incorrect, we will put the order on hold until the customer contacts us. If we are unable to reach the customer or if the contact information provided is incorrect, we will put the order on hold until the customer contacts us. The customer service was perfect (Daniela is a gem !). The customer has to prepare the package for shipment. Customers must first contact HealthyLines support team to initiate a Trade-In. About Us - HealthyLine For starters, HigherDose only offers a limited amount of options when it comes to their devices. Natasha was a joy to order through this morning, as I had a lot of questions, and she very patiently answered every one of them. Jade is very informative and takes her time explaining and answering each question thoroughly. If the tracking information of a shipment shows delivery issues or shipment issues, it is important to reach out to make a claim with the carrier and inform us of the situation within 3 days. I highly recommend it to everyone. Michael Cheydin - Founder and CEO - HealthyLine | LinkedIn It helped me gain energy, stamina and cleared my head when it felt foggy in addition to relieving the achy feeling I get on a routine basis from environmental sensitivities. Warranty coverage applies to NEW original products only and is not transferable to another product with a different serial number, unless replacement takes place. I have had the TAO mat-4018 for several years, and its the best product I have ever used, hands down! Please refer below to the return policies corresponding to each of warranty programs offered by HealthyLine! HealthyLine's revolutionary PEMF mats and far-infrared mats are designed to improve your health and wellness using natural gemstone heat therapy. Customer / warranty service was excellent and without hassle. For any inquiries regarding HealthyLine products or features, it is best to contact HealthyLine directly. If the customer is within the 1-Year Warranty or the first year of the 5-Year Warranty, the return shipping cost will be refunded to the customer in the form of store credit (customer must provide shipping receipt). What a gem she is! You are a valued customer!Your HealthyLine Care Team! Excellent product & very helpful customer service couldnt ask for more! The customer must be provided with a Return Goods Authorization (RGA) number from a HealthyLine representative prior to shipment. Gain a complete wellness experience with a combination of up to 5 therapies. Search 1,958 Health Line Customer Service jobs now available in Toronto, ON on Indeed.com, the world's largest job site. Verification can help ensure real people write reviews about real companies. He saw how much benefit I had when using it at a health center. Most never bothered getting back to me even after two or three emails. Health Line Customer Service jobs in Toronto, ON - Indeed For international orders, the customer is responsible for shipping both ways for any returns or exchanges, regardless of the reason. Please carefully review the return procedure for replacements covered by the limited warranty below: HealthyLine offers the worlds best lifetime trade-in policy. Customers are responsible to contact the shipping carrier should there be any necessary changes regarding the shipment.
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