cross pens uk customer services

they can stuff their pens! I understand covid delays but just want an estimate or update at this point and cannot get any kind of response. Advised packing slip and dispatch note was now printed and in warehouse - still waiting two weeks later. Secure ordering. For the best experience on our site, be sure to turn on Javascript in your browser. If you are considering visiting, we strongly advise that you contact us first, to make sure that the products you are interested in are available to view, and avoid a wasted journey. I meant the Chinese pen maker's lacquer pen with the butterflies and inlays from the previous link. The only refills you can buy are copies, but surely it's the genuine ink and refil that is supposed to be special. I called customer care many times. I will just stick it in the pencil holder on my desk and go to Walmart and buy a cheapy to use. Sophisticated styling and superb mechanisms from Cross Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Cross Pens Accessories Maybe you need black for work and it needs to be truly, Forever misplacing your pen? phones don't work, don't reply to emails. All they are doing now is failing to deliver on their side and failing customers. Go to Pen Heaven instead, same pens, but cheaper AND retailer has 4.8 trust pilot reviews. Repair done under perpetual warranty guarantee and no charge made. Sorry! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So dont give up and Jen should get round to you soon and will 'sort you out' - subject to the low stock - she is on a mission. Curious about what a Cross pen can offer you? Copyright The Pen Company 2006-2023. Cross designs and distributes writing instruments, journals and sunglasses worldwide. It required a repair, and I waited for months to follow up on the warranty as warranty claims were closed over Covid (and remained closed long after most companies were back to providing their standard services). I really really wonder how Ferrari had tie up with this company. No email address and a number that takes you nowhere. I tried to order Cross refills for my handmade ballpoint pen back in April this year. Many of the Cross designs have remained unchanged for decades, such as the Classic Century and Townsend (the pen of US presidents). Even on their website, they have a young person trying to make a Cross pen a "viable product" to younger persons. Eraser refills and 0.7mm replacement leads available. Order is still processing. Selected filters: Cross Ink Cartridges . Thank you Dennis for the kind words about one of our new customer service agents. Its unfair and misleading. Posted November 21, 2010. 5840 to Rs. Its easy to focus solely on the negatives. Out of stock. Date of experience: 09 May 2023 I will just stick it in the pencil holder on my desk and go to Walmart and buy a cheapy to use. All they are doing now is failing to deliver on their side and failing customers. Cross has had a very good reputation for many years and sells quality products. Whether youre looking to add to your own pen collection, refilla favourite, or find a luxury gift for someone special, explore our luxury Cross writing instruments today. Hertfordshire, I have called 3 days in a row and left 3 messages in a row during biz hours and zero response from them. Contact Us - Cross Corporate Please note, Cross fountain pens require special ink cartridges and are not standard international compatible. No refills or erasers available. Are you looking for an elegant Cross pen or fountain pen? -How to tell if a pen is wet or dry. If you need extra refills, make sure you choose the Cross micro ballpoint refill. I ordered an engraved pen 30 days ago and my order status has not changed nor have I been given an update. If you agree, well also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. Cross by UKPrinting.com - the UK's leading supplier of printed products. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. I really really wonder how Ferrari had tie up with this company. Amazon.co.uk: Cross Pens: Replacements And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Out of stock. Since then, I have tried several times to reach out via phone and the contact form, but have received no response. Remember when Cross had a good name as a reliable reputable company? The Cross brand has introduced countless innovations in writing technology. Location:Hewlett, NY. I'm sure this company must have gone bust but you can still buy pens from somewhere. Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The standout features of a Cross rollerball pen is the extra smooth gel ink refill that wont dry like normal refills. I have tried calling several times only to wait on hold and be hung up on once a representative finally answers. The Pen CompanyUnit B2 Astonbury Lane,Aston,Hertfordshire,SG2 7EGUNITED KINGDOM, Mon-Fri (9.30am-5.00pm)+44 (0)1438 880 758. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. I should have stuck with Waterman, would have had better service. $29.00. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. This was the beginning of this beautiful pen brand. A.T. Cross was America's first manufacturer of quality writing instruments and has been making pens people use, depend on and enjoy for decades. Corporate Gift Pens Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. I waited the expected timeline before reaching out, but heard nothing. Take a look at the range of Cross writing instruments in our webshop. No .49 mm erasers for less than .9 mm lead pencils.Smells like a Ch. Engrave Me! A complete range of refills for Cross pens and pencils. The collections also feature stylish designs, which appeal to people in the creative professions who enjoy writing with a Cross pen. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. Having recently released a range of trackable writing instruments, Cross have sought to address this common ailment of the modern world. I experienced all of the same issues but Jennifer Lacasse the Director of Global Marketing & Customer Experience did in three days what others could or would not do in 3 1/2 months, she had my old pens returned to me. The customer service is non existent. -a bit about paper and how inks can look different on different surfaces (e.g. Discover the Parker pen that best suits your personality and writing type, with collections inspired by times past and present. i have not used the pen for over two years and i would not recommend this company. No email address and a number that takes you nowhere. Using a simple twist mechanism, pencils come with either a 0.5 or 0.7mm lead. Pens from Cross are very common for corporate and employee appreciation gifts. Cross Bailey Ballpoint Pen . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Yes, it did take some effort on my part, and with the help of customer focussed staff, Jason Reis. CROSS, you are a HORRIBLE company!!!!!!!!! 19992022 A. T. Cross Co. LLC. We do see you submitted your warranty claim on Oct and the day after you posted this review we had contacted you and sent your pen back along with a $75 coupon. No .49 mm erasers for less than .9 mm lead pencils.Smells like a Ch. It required a repair, and I waited for months to follow up on the warranty as warranty claims were closed over Covid (and remained closed long after most companies were back to providing their standard services). Cross | Branded Cross Pens | Printed Cross Pens | UKPrinting.com 56.30, Prices from The Pure Chrome finish on the Stratford (our bestselling set) and Bailey engraves beautifully, whilst the Classic Century and Century II sets make perfect gifts for fans of true Cross style. The p. For the best experience on our site, be sure to turn on Javascript in your browser. Eventually I received a reply stating that the refills were expected in mid-June 22. So I would echo, some of the comments below, but I do praise the staff for their support. Sad used to be a fantastic company. Truly, a pathetic experience. Shiny metallic surfaces, aerodynamic lines and geometric patternsare the hallmarks of Art Deco design, which can also be said about Cross Pens . This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Ordered an engraved pen on 28th July in good time for a 60th gift. Many thanks. $3.74 . 1996-2023, Amazon.com, Inc. or its affiliates. Sent in my 14kt rolled gold ballpoint pen for repair which I've had for many years, since internal mechanism not working to extend/retract the refill.Rather apprehensive as to what the outcome would be given some of the previous reviews about customer service. Also, have had issues with the quality of a recent pen I purchased for over $200. Please see our Filter -20% . Emailed, Customer services told me they had delays due to Covid (usual excuse, how come is other companies including those shipping internationally are coping, no issue in taking your order or cash) and some new systems issues. Pen Spare Parts. Sorry to say but I am done with Cross Pens. Cross Pens - Fountain Pens - Ballpoint Pens - Pen Boutique Ltd Our experts have dedicated themselves to the art of fine writing, using 130 years of history to develop new Parker pens that reflect modern culture while remaining true to our heritage. When it finally opened, I submitted a claim and mailed my pen, which was received by Cross on August 19. Their spare parts selection provides business and home users with a solution for almost every circumstance. Can anyone find a black medium rollerball refill, I can't. 4.6 out of 5 stars 20,631. For the best experience on our site, be sure to turn on Javascript in your browser. No one lifts the call. No reply to a further e-mail sent in early July 22. Or what about your phone? I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Established in 1846 by Richard Cross, the A.T. Cross Pen Company is one of the oldest manufacturers of fine writing instruments. i emailed Cross on the 9th of may 2022, stating that i had not been able to purchase any black rollerball refills (8523) for approximately 18 months. I received the refills and never received the pens and their system says the order is complete. Still hasn't arrived. I hope they regain the trust of their customers. Contact Us - A.T. Cross Company Specs on erasers totally wrong. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world. -vintage versus modern and pros/cons (celluloid is flammble) Country: +44 (0)1438 880 758 Mon-Fri (9.30am-5.00pm) Pens. Hello Jessica, I believe your order has shipped already I am told. Sign up for exclusive offers, news, events and more. Cross AT0555-14 Edge Matte Hazelnut Lacquer Gel Ink Pen $51.12. Cross Pens | Buy Luxury Cross Pens from The Pen Shop Luxe finishes include 10k gold and 925 sterling silver, whilst that smooth rollerball feel is also available in the affordable ATX and Click models. Pathetic all in all 6+ weeks to get a pen and pencil set that 'was in stock' Won't be buying from them again. Eventually I received a reply stating that the refills were expected in mid-June 22. Also, have had issues with the quality of a recent pen I purchased for over $200. Sent in my 14kt rolled gold ballpoint pen for repair which I've had for many years, since internal mechanism not working to extend/retract the refill.Rather apprehensive as to what the outcome would be given some of the previous reviews about customer service. Disgusting customer service attitude, so going to bank to cancel payment. I have a very expensive set of gold pens that I have not been able to use for four years as I can't get refills or talk or email anyone who can help. Cross Century II Black Gold Trim Ballpoint Pen, Cross Classic Century Black Ballpoint Pen, Great international shipping rates and options. Still no response. Cult Pens - the widest range of pens and pencils on the planet! We'll guide you through the process. Customer Service - A.T. Cross Company Cross . Find out how we combat fake reviews. But, I have to say, my replacement Townsend - Baily Style special edition, is very stylish and a good writer. Links to web pages or articles about Chinese typesetting, signwriting, etc. Penshop.nl uses cookies and similar technology. They need to stop accepting orders online that they are unable to fulfil within the stated time frames. Orders may be delayed by up to 3-5 working days. Best customer service. JavaScript seems to be disabled in your browser. Thank you so much! Buy from any other retailer. Customer Service Last Updated: 18th January 2021 CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it may take us up to 7 working days to respond to your message. Didn't receive the refund so far. Grab 25% OFF as we make way for new stock. Seriously?! I received very good customer support with replacing a pen. This is by far the worst company I have ever dealt with. I received the refills and never received the pens and their system says the order is complete. Since then, I have tried several times to reach out via phone and the contact form, but have received no response. Early in the last century, Cross developed a forerunner of the ballpoint. Cross writing instruments, including fountain pens , rollerballs , ballpoints, and pencils are well-loved in the UK and across the globe - they're even the official pen supplier to The White House. They are losing you money. Order is still processing. shee. they can stuff their pens! Emails return an auto response of up to 6weeks for a reply. CROSS INK CARTRIDGES. DO NOT BUY ANYTHING FROM THIS RIP OFF MERCHANTS!!!!! Companies can ask for reviews via automatic invitations.
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