These folks won't own up to their mistake. 1 frame in Germany and 2 frames from Zeelol USA. support@zeelool.com. I ordered the Charlene and Spivey. Gorgeous. Happy about my purchase! OMG!!! Initially, I was worried about the quality of the glasses because the colours did give quite an impression that it may be quite tacky. I ordered 4 pairs of glasses and each pair is of high quality. e. Chat with our Online Agents. 1 review US 2 days ago The prescription is not correct The prescription is not correct. 2023 Trustpilot A/S. Adequate given the price, but I suspect they will not last very long, even with careful use. Ask for tracking number. Theyre versatile and chic. Their customer service representatives are very nice and helpful, the last time I don`t know how to fill out prescription and their representative Alice`s very patient and helped a lot . Can I contact Zeelool through Facebook, Twitter or Instagram? Very quick and I love my affordable glasses. Is Zeelool Worth It? Whereas Clearly pays the return shipping for any glasses you decide you do not want, Zeelool does not, and so they are cost prohibitive to return (by design, I am guessing). I simply LOVE them, and they are sturdy and made professionally. Have a good day:). Verification can help ensure real people write reviews about real companies. I will definitely be ordering in the future again and again!! We will try to use that to locate your order and provide you with the order information. Zeelool cooperates with well-known global payment companies and banks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am stuck with $100 glasses that are useless to me. It goes against our guidelines to offer incentives for reviews. Delivery & Package Speedy Delivery & Professional Package. Ordered glasses. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Easy to place the order. Overall, my first experience ordering here, won't be my last!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The try on feature on the website allowed me to pick the best glasses for me.I love the tracking process and these babies are sooo cute. They could at least respond. We encourage you to contact us at +1 (302) 990-0619 or by email at support@zeelool.com with your order number. Zeelool! Breanna Perez. I needed to make a change to my prescription and it wasn't a problem. Terrible. How do I contact Zeelool? Knoji Everything is straightforward and easy to understand. They look exactly as expected. We are more than willing to assist you with this case. Perfect fit no adjustment needed. As a matter of policy, BBB does not endorse any product, service or business. Website is very easy to navigate and prescription information was easy to enter. Buy 1 get other frames 50% off cannot be applied to frames under US$8. 1 review VG 11 hours ago Happy customer! Fabulous quality and the prescription is perfect, really happy with them and the customer service.I'll definitely be ordering more in the future. Zeelool glasses were the most unique of all the other brands I found. First, the good: the frames are colourful and unusual, which is their chief selling point. Frames too large for face. I Love my Glasses!! My last order was missing a pair of frames. Again and again with pleasure! Good style and quality. I have contacted Zeelool on face and through email they do not answer. I love the products and the quick delivery of service. We are more than willing to assist you with this case. 2023 Trustpilot, Inc. All rights reserved. The glasses are great. Zeelool Promotions & Discounts Where to Buy Zeelool FAQ How to Contact Zeelool Get Access to Exclusive Deals They look exactly like the picture !! Prescription eyeglasses frames online at an affordable price. Shopping on Zeelool, you have nothing to worry about. - Sun. I guess at least that frees up my good glasses for daily use! Anyone can write a Trustpilot review. Super fast delivery and Super cute Glases . 3/5 glasses have incorrect prescription on one eye. One of our agents will contact you within 24 hours to solve this issue. A large selection. Will definitely be a repeat customer! Verification can help ensure real people write reviews about real companies. Read Customer Service Reviews of zeelool.com | 355 of 445 - Trustpilot trends. I received my first two pairs of glasses from Zeelool today - finally! I was very surprised how great the glasses really are and have arrived super for the little money. After reading some great reviews, I decided to place an order and am so glad that I did! Do they have a contact us page? They don't refund u. I am elderly with a set income and need my glasses asap and should be able to to talk to a person not recording or email replies. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you for the ease in ordering, altering and receiving my order!! About Zeelool Company Eyewear glasses | Zeelool Optical Actual glasses are amazing. 2 reviews US A day ago Perfect Order Excellent customer service they answered all my prescription questions to ensure I order the proper glasses. In order to ensure professionalism, Zeelool makes every effort to provide the newest styles so that you can keep up with the latest I noticed that you have contacted our Customer Service Department to get help with this issue and our agent has replied to the email. I need professional glasses for work. They called and texted and sent emails to apologize. Zeelool | Reviews | Better Business Bureau Profile 50% off Zeelool Coupons & Promo Codes + Free Shipping 2023 - Offers.com ft laboratory. Jun 9, 2021. Very low prices. I am a customer forever! How can I chat live with a Zeelool customer support rep? Have ordered another 3 pairs. I'll definitely use Zeelool again soon! Of course I was skeptical of ordering eyeware outside of my optometrist. Dear Nicole, We sincerely apologize for the unsatisfactory experience you had. Does Zeelool support live chat? Anyone can write a Trustpilot review. You can contact them and find additional information on their products and services via their mobile apps. Find out how we combat fake reviews. which reflects our commitment as the world's largest online glasses supplier. Shipping and delivery was so quick!! I will definitely be buying more! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Zeelool bietet modische, innovative und hochwertige Brillen.Mit unserem schnellen Liefersystem knnen unsere Kunden zu einem erschwinglichen Preis ein hervorangendes Online Kaufen Erlebnis erzielen. Find a new pair today with Try-On system. I understand shipping may take a while but there is no way for me to track my order or view my prescription. Im planning to reach out to the company today. Since Zeelool has its own assembly line, it can overcome a lot of financial constraints that typical retail . Such a wide selection of unique glasses. Prescription eyeglasses frames online at an affordable price. (Optional) Include a photo to illustrate your review of Zeelool's contact information. Date of experience: April 05, 2023 Useful1 They also cost a fraction of my previous pair. They are great looking and came within the promised delivery range. Find a new pair today with Try-On system. They keep giving me a hard time. I payed 156 dollars for 2 pair of glasses that I can't wear. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shady company! Sincerely. My oh my, the prescription and glasses are perfect! Or you can call us at +1 (302) 990-0619 Mon. Thanks. 1. I am pleasantly surprised with the positive experience I have had ordering glasses online. I cant wait to wear them to work. The ordering process was super easy and delivery was faster then the big name stores. Today was my first time wearing one of my frames, and I've gotten a compliment from almost everyone I walked past. c. Send an email to support@zeelool.com (Customer Service Department) or contact our online customer service if you can't track your order via the above methods. Business Cooperation. Also how easy it is to add my prescription. Easy to navigate the website and chose your style of glasses. Most importantly my brand new prescription which included progressives is perfect! I told them I just wanted a refund and I will never use them again. Hi there, We are full of remorse to know that your shopping experience with us was not good. They came in a box in a bag, with an eye glass cleaning cloth and a PD ruler! - Fri. 7:00 AM - 1:00 AM the next day (PT) and Sat . Have received my glasses today and prompt delivery. This is my new addiction!!. Reviews August 25, 2022 Zeelool Review Written by Natasha Kirmse About Zeelool Overview of Zeelool Zeelool Women's Glasses Review Zeelool Men's Review Who Is Zeelool For? How do I track my order? - Help Center Zeelool help center tells you how to care for eyewear, how to video, more FAQs, and If you need, contact Zeelool customer service by phone, chat, and email. . Ordered two pairs of Zeelool glasses and both pairs were too big and slippery so would slide off. Become a verified brand rep for Zeelool and amplify your brand's voice on Knoji. Date of experience: June 10, 2021. What are Zeelool's social media pages? Zeelool.com dedicates to helping people all over the world to have a foresight vision. I absolutely LOVE my glasses!! Im definitely ordering more. Omg I feel like an idiot paying all that money before! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. International Association of Better Business Bureaus. complaint@zeelool.com. Dear Ron, We sincerely apologize for the unsatisfactory experience you had. The look and feel are wonderful, Rx is perfect. Replies to negative reviews in < 24 hours. SubtotalUS $0.00 Proceed to Checkout View My Cart www.weseeoptical.com support@zeelool.com market@zeelool.com complaint@zeelool.com 2023 Zeelool Inc. All rights reserved Top Sunglasses. When glasses arrived they were too big. FYI I ordered on 4/5 and received them on 4/8. All of them are very nice and special. You can also reach Zeelool via their contact phone number: 302-990-0619. I got three pairs cute prescription glasses for a fraction of the cost of one pair at my optometrists' office. And your products will be As long as you have your prescription right from your doctor and measure everything youre golden. Call: +1 (302) 990-0619 & Live chat. First time ordering from Zeelool & I was not disappointed. Thank you ZEELOOL! I would recommend Zeelool to everyone. Anyone can write a Trustpilot review. I'll definitely order from Zeelol again. All Zeelool designers strive to select the best framework, and provide the most professional service for you as our prestigious honored customer. Can I contact Zeelool through Facebook, Twitter or Instagram? Light blue. For anyone with a need for glasses, wearing a pair of affordable, well-crafted glasses should not be a difficult task. Zeelool I have fell in love with your product. They take 2-3 days to respond to you and then clearly don't read what you wrote. The prescription was slightly strong but I'm sure they will adjust as used. I will be ordering more. Please kindly reply to us at your convenience. Thank you so much . They are made with great quality and feel comfortable also! I ordered the bright Floral Winston frames, but I received the brown Tortoise Winston frames. The instructions on the website for things like glasses sizing were excellent. Important Notice About Return Great experience all around! Verification can help ensure real people write reviews about real companies. 4:30 PM - 1:30 AM next day (PST), How To Measure Your Pupillary Distance (PD). Call: +1 (302) 990-0619 & Live chat. Date of experience: May 22, 2023 Reply from Zeelool 2 days ago Hi there, we are full of remorse to know that your shopping experience with us was not good. I got my prescription off an old receipt I happened to save. Great design, great glasses, great quality! We use dedicated people and clever technology to safeguard our platform. I purchased 4 pair and I love them allI will be ordering soon!!. Again, I LOVE them, they fit my face and I will definitely order another pair sooner than later!!! Scripts in the wrong field in lenses can't wear. I have always had great service from Zeelool. The shipping was super quick. I will be ordering more . ft laboratory. After confirmation, our agent will provide you with the specific solutions. Quick delivery. Sincerely. If I was able to give zero stars, I would have. Great glasses with high quality for a low price. But right on the website it shows you how to tighten your glasses! Companies can ask for reviews via automatic invitations. I'm not comfortable with this and will most likely never use agajn. Fantastic selection of frames at great prices. Dear customer, we are full of remorse to know that your shopping experience with us was not good. Love these babiesI'm so vain and they make me even prettier. Do not become lazy and cheap. The glases are very modern and stylish, besides the price is unbeatable! Companies can ask for reviews via automatic invitations. We are always here to address any issues our valued customers may encounter and to continuously improve our services. Very excellent. Lenses are great too, very satisfied. - Sun. Hi there, thanks for reaching out. An extra charge will be generated if there is a price difference. . Shipping & Tracking - Help Center Additionally, additional information can be found on Zeelool's customer service page and FAQ page. I love my glasses, this is my 2nd orderer, almost all of them have been great, one pair was a little big but still cute, came fast and great service! I've ordered a few pair of glasses . - Sun. Delivered before expected date and perfect. On the recommendation of a friend I ordered 2 glasses and am positively surprised. It's been 2 weeks since that occurred and customer service is bs-ing me around . You had put the order on hold until they were back in stock in early May.
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