I contacted the support and they said that they are experiencing a minor backlog, which is hard to believe considering its been 2 weeks without shipping, and usually they ship the same or next day. I'm so sad. I was told everything from 'sale items are processed at different times,' or the CSR 'would contact the warehouse department to see where the credit was in process - 4 different CSRs, then after days of drama, I was told . No tracking number. Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping. Asked for a refund at least for express shipping, which does not exist in fact, still no answer. Tip for consumers:You should be shut down! Date of experience: September 01, 2022 " Absolutely terrible customer service - I bought a product in March at a cost of 2,500. Contact SSENSE. I cancelled mine last week but I'm still not sure whether they really cancelled it or not. Hello everyone! I talked to SSense customer service and they said I should have read the fine print at check out. Fill out the contact form and send us your request. You authorize to charge all amounts to the payment method details you provide to us. These Nike bike shorts feature an oh-so-comfy stretch cotton and jersey blend. Under Modify, select the subject of your request. Ssense 24S . We want to be honest in this SSENSE clothing review, so take a look at these pros and cons: Before we explore some of the brands best-selling products, lets take a peek at the features of shopping with them: Next up in this SSENSE clothing review, well showcase some of their trending pieces for men and women. Have you been in contact with our customer care team? Great communication with the shipping. Products used:I didnt, they never shipped my order and had to file legitimate complaint to receive refund. I would give this site a zero if I could. Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. Shipments to the U.S. of goods that are valued at US$800 or less may be imported without the payment of duties and taxes subject to certain restrictions, pursuant to section 321 of the U.S. (Section 321). $261 credit for pants; they were afterall in same returned parcel. If your order is over $800.00 you will pay for customs. The Lombardi Gold Fede Necklace can be yours for $190. Based on the research we conducted, buying from SSENSE is a pretty safe bet. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. SSENSE reserves the right to reject any returning products that do not comply with the above stated return policy. In this SSENSE clothing review, we provide our impression of the brand and whether or not theyre worthwhile to shop at. order cancellation without asking me. Phone: Monday to Friday, 9 AM to 5 PM EST. Once your request has been received, we are going to reach out to you with specific instructions and a special return label will be sent to you via mail. Beware! all orders placed after 3PM EST on fridays will be processed the following monday. Size of the garment worn by the model, alongside their specific measurements. Instead, contact our Customer Care team for further instructions. To access Private Sale, log into your SSENSE account. For orders under $100, Standard Shipping is $5-$8 depending on your province (or $7 for Priority Shipping). Standard. This company ships out of canada their items get tied up in us customs. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc. FAQ - Balenciaga Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order. Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. I contacted an agent and they told me I should wait for 3 days. Payment Information | SSENSE Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. Choose from 34 active SSENSE promo codes and save today! ago. Item must be identical. SSENSE is a high-end e-commerce fashion retailer that offers a mix of luxury, streetwear, and avant-garde labels to women and men all over the world. These funky, gold-tone, hexagonal metal-frame Gold DiorStellaire04 Glasses have transparent rubber-covered metal nose pads, so comfort doesnt come at the cost of style. We also found higher reviews from TrustPilot, which gives SSENSE 4.5/5 stars based on 26,641 reviews. SSENSE does not process direct exchanges. Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales. The two storey SSENSE boutique is located on the waterfront of Montreal? These Gold DiorStellaire04 Glasses retail for $339. SSENSE is a convenient and fun way to shop online., That sums it up pretty nice from our point of view. Our 24/7 Customer Care team will help facilitate any changes . If your order has not been delivered within the estimated timeframe, we recommend: . Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. I can find anything I need or want on SSENSE, from clothing, accessories, shoes, to home decor, books, and more. SSENSE serves 150 countries, generates an average of 76 million monthly page views, and has achieved high double-digit annual growth since inception. Stores may not be able to issue an immediate refund, so please allow up to 10 business days for your refund to be processed. can you please clarify of it? The merchant's . This is why shipments do not include a return slip inside the box. I bought a pair of shoes and luckily they shipped and arrived very very fast! This is why shipments do not include a return slip inside the box. In order to avoid this, please contact our. While SSENSE has achieved a lot in its 17-year history including a strong customer base and huge product line, there are also some downsides to the brand. I ordered ~$1000 worth of products and never received them. I got an email a few days later saying my items were cancelled to "speed up the order process". Shipped: We've packaged your order and it has been assigned a tracking number. The above message: "PayPal Credit Card Payment Failed with message: This transaction cannot be processed. Shipments to the U.S. of goods that are valued at US$800 or less may be imported without the payment of duties and taxes subject to certain restrictions, pursuant to section 321 of the U.S. Reviewers satisfied with SSENSE most frequently mention fast delivery, perfect condition, and free shipping. must be returned in their original packaging, unused, unaltered, and sealed. Should the product arrive wrapper-sealed, it should be returned in its original sealed condition. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our, SSENSE reserves the right to reject returns that do not comply with our. How to Contact Axel Arigato. we do not ship to P.O. This is a smart look to meet your girls parents, hit up a nice restaurant, or a luxury pop-up event. You see, after trying and testing this site, we came to a conclusion that SSENSE is definitely a legit store with original products and authentic price ranges. Reply. Your order may have been cancelled for the following reasons: We were unable to approve your order with the information provided. WELCOME TO R/RICKOWENS, THE UNOFFICIAL OFFICIAL RICK OWENS SUBREDDIT. I sent previously a question that i am interested in purchasing a gucci ladies embroidered sneakers and i will be using my credit issued in the philippines but i will be mailing my order in california since this is a gift for my cousin. By placing an order, you agree that you are at least 18 years old, that all details you provide to SSENSE are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in your method of payment to cover the cost of the order. Q: "Your order cannot be processed". The brand has a solid Instagram presence with 883k followers and has been featured in media including Medium, Canada NewsWire, CTV News, and Flare. Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer. They advise me to send pictures and details regarding the sneakers and issue. Ssense is always super weird with shipping for me. If you have received your order confirmation and have any concerns, please contact us and we will be happy to help you make modifications where and to the extent possible. Customer service still hasn't replied to me. The item must be in its original, unused, unaltered and unwashed condition. Ordered my item on the 30th of November, and it STILL says its processing and has yet to ship. International costs start at about $20 and orders take about 2-5 business days. Step 4 - Print the label out and carefully follow the instructions. They have a wide range of products from different categories and brands, and they offer amazing deals and discounts. I emailed this with my order number as prompted. Must be in-stock at select competitor. Sent wrong item, couldn't give me the right item, SSENSE clothing is both comfortable and fashionable, Never received item and no response from SSENSE, Waited one month for items only to be cancelled. Free return shipping is offered to customers located in Canada, the United States and Japan. If you would prefer not to create an SSENSE account, you can contact our Customer Care team to help you facilitate the return.Please note that multiple orders cannot be returned with a single return request and in the same box; orders will need to be shipped separately with several return requests.When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by SSENSE. If you receive one of the following error messages while attempting to check out, please refer to the instructions below: Contact your bank so they may authorize the transaction. boxes or . dust bag, original box, certificate of authenticity). I love shopping at SSENSE.com. Please consult the user manual or contact the manufacturer for any relevant warranty information. SSENSE offers a wide array of womens fashion pieces, including: Below, in this SSENSE clothing review, were providing examples of some of the best-selling, trending items for women. Does this sound right to you, NO it doesn't. SSENSE not shipping/ shipping delay? : r/streetwear - Reddit SSENSE order. Hi Kit - Thanks for reaching out! Our standard order processing time is up to two business days. Products used:Shoes with one item sent in the wrong size! Received a note the next day it had shipped. In order to build a content-based recommendation engine, two methods are tested: Cosine Similarity and Euclidean Distances. The Air Zoom Spiridon Cage 2 Sneakers are on sale for $104, regular price $135. To modify or cancel your order: Log in to your SSENSE account. I guess they have to cut corners somewhere to be able to sell their merchandise at such competitive prices. I attached pictures to the next email and they asked for the order number I had previously sent. The ssense.com website is designed to facilitate easy and convenient payment. The White Airport Tape Long Sleeve T-Shirt features comfortable jersey cotton, a rib-knit crewneck collar, and cuffs. In order to help find the best fit, the following information is available on every product page: The above can be found in the View Size Chart tab on any items product page. Its neutral color and size go with nearly everything, day or night. team to assist you with the return process. They will not tell you, so fight for it! SSENSE has a consumer rating of 3.35 starsfrom 1,012 reviews indicating that most customers are generally satisfied with their purchases. 2. Apparel:all original tags must still be attached to the garment(s). Despite the lower rating, we saw many reviews that look a little bit like this one: Ilove shopping on SSENSE. Self-care products (fragrances, face, body, hair, make-up):must be returned in their original packaging, unused, unaltered, and sealed. In Progress: Your method of payment has been approved and your order will be packed and prepared for shipment shortly. We saw so many reviews that succinctly encompass the SSENSE experience. Phone: Monday to Friday, 9 AM to 5 PM EST. drivers license. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.. I contacted them through emails and online support and the same useless answers like "we will inform you where is the parcel, when our team informed us". SSENSE.com is a trusted and reliable online store. Archived post. Footwear:when trying on footwear for the first time, we ask that clean socks be worn. I got an email back saying they were glad I had received my order. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc. I found out 5 days after I returned the item. Its important to note that many more reviewers were satisfied with their SSENSE clothing compared to those who were not. We offer a lenient return policy to provide customers with an easy and convenient shopping experience. The item must be in its original packaging, unused, and in unaltered condition, and otherwise, comply with our Return Policy. If you have any questions or concerns, feel free to connect with us; we're here to help. If you have an SSENSE account, to modify or cancel your order: Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. For comparison, Moda Operandi has 15 complaints, 9 of which have been closed in the last 12 months and a 3.4/5 star SiteJabber rating based on 38 reviews. Phone: Monday to Friday, 9 AM to 5 PM EST. Returns are subject to our, Click on the Order History tab on the left-hand side, Under Modify, select the subject of your request, Fill out the contact form and send us your request. Could've atleast given me a nice foot massage but now I just don't want to order from them anymore. Despite of paying for EXPEDITE shipping which is normally 2-3 days guarantee delivery. Placed an order with Express shipping & never shipped. What a sh*t company is this?! From this point on, you will be able to see your packages progress as it makes its way to you. July 2022. To modify or cancel your order: If you have questions beyond this SSENSE clothing review, you can contact SSENSE Customer Care 24 hours a day, 7 days a week for immediate answers to questions regarding orders and shipping by one of the following methods: Looking for more Canadian brands? I have escalated the issue to my credit card company, and I strongly caution others to reconsider shopping with SSENSE due to their false accusations and lackluster customer service. The SSENSE internal security systems are thorough, secure and rigorous, ensuring that all information shared is protected and explicitly confidential. SSENSE does not offer direct exchanges. And, the item that I got was A.P.C. Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd We're a global online retailer of luxury, streetwear, and independent designers. To find out more, please visit our Privacy Policy. Save the pain and don't order from ssense (at least right now). It has been two weeks and no response on shipping, cannot cancel and phone . These trendy Nike sneaks combine red/orange with silver in a breathable all-mesh upper. Here is a direct link to this item. Their customer service lines are down, do not respond to emails and use bots with generic messages promising 24/7 service that is nonexistent. Feature flags are a powerful tool that can help you experiment with new features, manage the rollout of complex epics, and mitigate the problems associated with not controlling your team's deployments. Every time Ive contacted customer support about my order, there was a different excuse. I will never shop here an again complete scam. Step 2 - Request a prepaid return label (PPL). If you're looking for further . If you do not wish to create an SSENSE account, you can always contact our Customer Care team for assistance in modifying the order. I mean I was going to switch to another marketplace with their $#*!ty VAT and duties/tax issues anyway, but this is absolutley disgusting service on their end. Check out more reviews luxury apparel: I have bought brand name items from SSENSE for years now and have no complaints on any purchases I have made. You can verify the status of your order at any time from your SSENSE account, under Order History. All rights reserved. They have been shipped in a timely fashion and I have met the free shipping minimum in most cases. Unfortunately, as a long term SSENSE customer, I have found their customer service to be consistently and significantly of substandard quality. Is this available? to address any issues or concerns you have regarding the item(s) you wish to return.
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