Our packages are nearly always beneath local taxation thresholds, but on rare occasions deliveries can be subject to duty and tax charges. New In +-Style. All Rights Reserved. By using our website you agree to our cookie policy. How will I know when my pre-order has shipped? A grey strikethrough means the product is out of stock. Click on the bag (located at the top right of the page). Does Pure Collection offer a money-back guarantee? Company Registered No. What if I'm not in when my package is delivered? Code. Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. All products sold from our Factory Outlet shop are sold as seen with no refund or exchange. General enquiries: [emailprotected] The size buttons on a product page will show the stock status of a product. You will see a table showing the items in your basket, you can also remove an item by clicking REMOVE to the right of the undesired item. To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Loading New In +-Style. However, as a rule you cannot use more than one promo code per order. 348 6085 72. RH15 5EN Pure Collection | Cashmere, Wool and Cotton Knitwear | Jumpers via Royal Mail from the Post Office) and the cost will depend on the size and weight of the garment/s. We use cookies to improve your experience on our site. Loading . lindsayplagens. You may then reschedule your delivery or pick your parcel up from your local post office (you will need ID.). How can I register my return and how long do I have to register? 241 likes. Delivery FREE SHIPPING over $200 . We use cookies to improve your experience on our site. Return an item in a few easy steps - Intelligent Returns Via your local USPS postal office the cost will depend on the size and weight of the garment/s. If you are not in your courier may leave your parcel in a safe place, if they did not deliver it you will receive a notice. How good is their customer service for returns? berprfen Sie bitte die Rckgaberichtlinien der jeweiligen Hndler, entweder direkt ber ihre Website oder wenden Sie sich an ihr Kundenservice-Team. Please note discount codes and promotions cannot be used in conjunction with any other offer unless specified in the terms and conditions. We use cookies to improve your experience on our site. Promo codes cannot be used in conjunction with Mix & Match offer/Multi-Buy offers. To create an account, click Register (located at the top left of the page) and follow the instructions on screen. Check the, Yes. UK. Please note, customs policies vary widely from country to country. Where is my return? - Intelligent Returns What will happen? Company Registered No. 12591963. 01444 587 911 (Local rate) Operating Hours: blouses and shirts . *by signing up you consent to receive our marketing emails and agree to our, Worldwide shipping and local payment options available | Cashmere Experts since 2002, To register your returns please click here. 13 reviews AU 7 days ago Nice colour but thin cashmere,not true to size,small This company uses Global-e for returns so take care, they're slow to enable refunds! How do I opt out of mailings from other companies? 12591963. Company Registered No. The product will be sent to you as soon as we have received it. If you miss your package DPD will leave a card so you can arrange a more convenient delivery time. Knoji is a social discussion platform that's 100% free to use. Forgot your Password? We are unable to replace lost or stolen gift vouchers. We use cookies to improve your experience on our site. *by signing up you consent to receive our marketing emails and agree to our, Free tracked delivery on orders over 150 | Cashmere Experts since 2002. General enquiries: [emailprotected] No, only one promo code may be used per order. Pure Collection *by signing up you consent to receive our marketing emails and agree to our, Worldwide shipping and local payment options available | Cashmere Experts since 2002, https://web.global-e.com/returns/portal/mZ1Q. We endeavor to make sure all refunds are made as quickly as possible. All items from Lakeland Leather will be dispatched by Lakeland Leather and arrive in a separate package to any other items you have ordered. What happens if I pay for express shipping on my pre-order item? You will receive an email notification when your order has been shipped. If you take good care of your Pure Collection garment, it will last for many years. To redeem your gift voucher, you will need to enter it at the basket stage in the order summary "Do you have a gift voucher?" Pure Collection Click and Collect - 4.95 (FREE over 150). To create an account, click Register (located at the top left of the page) and follow the instructions on screen. Sale/OUTLET purchases must be returned within 14 days of dispatch. Delivery days: Monday - Saturday 348 6085 72. If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within. Pure Collection USA - Facebook *by signing up you consent to receive our marketing emails and agree to our, Free tracked delivery on orders over 150 | Cashmere Experts since 2002. Yes you can, within our normal 28 days exchange policy. Sale/OUTLET purchases must be returned within 14 days of dispatch. https://web.global-e.com/returns/portal/mZ1Q. On occasion items may not be received at once if one or more of the garments ordered was not in stock when ordered. However, depending on when your order was placed, there may still be time for you to modify it by contacting our customer service department on +44 1444 587 911 (international rate), we are open 24 hours a day, 7 days a week. Service: 2-4 working days Daraufhin wird der Hndler sich mit Ihnen in Verbindung setzen, um die Lieferung des Ersatz-Artikels an Sie zu veranlassen. Der Hndler wird Ihre Rckerstattung nur bearbeiten, wenn Sie Ihr Paket physisch zurcksenden und dieser Vorgang den Rckgaberichtlinien entspricht. Cashmere Care & Repair Service - Pure Collection | Cashmere 12591963. We are unable to replace lost or stolen gift vouchers. We store all your personal and payment information in a very safe and secure environment. In this case, the garment will be marked "To follow" on the order form included in your package. TSB Returns Ltd. VAT Number 200932158. If you are ordering from the USA, please use our website for American customers. USPS deliveries can also be sent to an alternative PO Box address. Global-e is a third party service acting as your seller-on-record. Up to 15% Off Clearance Items at Purecollection.com. Ambleside We are open 24 hours per day, 7 days a week. PO BOX 434 Please enter your offer code in the shopping bag to apply any discounts you are entitled to. If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within. Pure Collection US | Cashmere, Wool, and Cotton Sweaters and Knitwear When you click on the required size of an item, if it is on pre-order a message will appear saying Dispatching by: and the date it will be sent out by. size, colour, shipping information? Lakeland Leather items will be dispatched with a signed-for next-day delivery service (except the Channel Islands, for which the delivery time is two days.) Yes, if your order has not been dispatched yet, you can ring our customer service team on 1-866-864-8199 to cancel it. I have received a Pure Collection garment as a gift. West Sussex On the day of delivery you will receive a 2-hour delivery time slot. If any items are not in stock, you must pay by card. Please post your Lakeland Leather return to following address: You will receive a full refund. 12591963. Payment will be taken at the time the order is placed. Luxe living in contemporary Cashmere & more . Full information on our delivery options can be found on our Delivery page . The item I ordered isn't in stock. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number. Please note that catalogues are printed in advance therefore it can take up to 6 weeks for mailings to cease. In this case, the garment will be marked "To follow" on the order form included in your package. Full information on our shipping options can be found on our Shipping page . These can be found in the checkout where you add your payment details and confirm your order. I have two promo-codes, can I use both on one order? Outerwear, clothing, shoes and accessories: let yourself be inspired by Woolrich's catalog for men. Frequently Asked Questions | Pure Collection Can I return it? From time to time we will have offers and promo codes advertised on the website/catalogue and Press. Frequently Asked Questions | Pure Collection International Shipping . The bag should have a tape that you can re-use. PO Box 434 ReBOUND wird von Hndlern beauftragt,um deren internationalen Kunden eine leichtere und hufig gnstigere Alternative fr die Rcksendung von Waren zu bieten. . If you do not have an online account, please contact Customer Services at [emailprotected] or call 1-866-864-8199. Your order will take 5-10 Business Days after it has been dispatched from our warehouse in the UK. VAT Registered No. How do I modify the contents in my basket? After adding the item(s) you want to your basket, click the Go to Checkout button in the basket drop down, or click on the mini bag image in the top right corner of the page, and you will be taken through the steps required to complete your purchase. PO Box 434 *by signing up you consent to receive our marketing emails and agree to our, Free tracked shipping on orders over $200 | Cashmere Experts since 2002. United Kingdom. Then sit back and wait for your refund or exchange. Women - Pure Collection You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed. If I request a refund, how soon will I be reimbursed? Promo codes cannot be used in conjunction with Mix & Match offer/Multi-Buy offers. Click on the bag (located at the top right of the page). Gift vouchers are valid for 24 months from the date of issue and cannot be exchanged for cash or goods already supplied or ordered. Please note discount codes and promotions cannot be used in conjunction with any other offer unless specified in the terms and conditions. Also, promo codes cannot be used in conjunction with other voucher codes or Multi-Buy/Mix & Match or Pack Offers. If you select express shipping at the checkout, your order will be sent via express delivery by the date listed on our website (after we have received the stock). Yes you can, within our normal 28 days exchange policy. Service: 8-12 working days How much does it cost to return Pure Collection goods for an exchange or refund? All Rights Reserved. Burgess Hill The simplest and most convenient way to return your Pure Collection item(s) is to use a Pre-Paid Royal Mail returns label which costs 2.50. Delivery and Returns Information | Pure Collection When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. For information on how to select the correct size, see our Sizing page. 2023 purecollection.com | Use the form below to quickly send us a message. All Rights Reserved. Once you've registered your return simply drop your parcel off at the nearest post office. We are open 24 hours a day, seven days a week. cardigans . For Sale & Clearance items, this period is reduced to 14 days. Wenn Sie die papierlose Versandart gewhlt haben, generieren Sie bitte den Barcode und bringen Sie ihn zur nchstgelegenen Rckgabestelle. What are your gift voucher terms and conditions? If you have received a catalogue, your offer code will be printed on the front cover. blouses and shirts . The products which are in stock will be dispatched immediately (if they are above $35) and the items on pre-order will be dispatched separately at a later date when we have received the stock. In high season (during the winter and particularly in the run-up to Christmas) reimbursement may take up to 30 days from receipt of your returned item. You have the right to cancel the order or select another item to replace the out of stock garment. Service: 2-4 working days Please enter your offer code in the shopping bag to apply any discounts you are entitled to. Delivery days: Monday - Saturday Cost will be calculated at checkout. What postal methods and prices do you offer? Parcels are sent via Royal Mail in the UK and USPS in the USA and are tracked. You may request an exchange or refund within 28 days of receipt of your order from Pure Collection provided it is in original condition. We researched this on Sep 26, 2021. Once you've decided on an item, you can add it to your basket after selecting the colour and size you require. $45.00. What will happen? We recommend you contact your local customs office for further information. Company Registered No. How do I unsubscribe from your catalogues? RH15 5EN https://web.global-e.com/returns/portal/mZ1Q, If your international order has been fulfilled by our partner Global e (your order number will begin GE if it has) then you can arrange a return for all or part of your order via the link below: and add it to your order. Delivery and Returns Information | Pure Collection Delivery days: Monday - Friday Sign up for the latest offers, competitions, inspiration and more. By using our website you agree to our cookie policy. Cashmere crew neck cardigan delivered recently is very small (size 14 more like size 10) but can be stretched a little with careful hand-washing. We use cookies to improve your experience on our site. 348 6085 72. To protect your privacy and security, we will also verify your identity before granting access or making corrections. 22A Rosso Valentino Ventidue Ambra Matte. Moderate content, respond to reviews, and promote offers. We will never share your email address or phone number. Yes, absolutely! RH15 5EN If you prefer not to use the online portal please complete the reverse side of your delivery statement and enclose it with the garment. To protect your privacy and security, we will also verify your identity before granting access or making corrections. The available colours and sizes are shown to the right of the main image. When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. accessories . How do I modify the contents in my basket? How do I unsubscribe from your catalogues? Please note the dates could be subject to change, if this does happen we will notify you via email. If my order is despatched in two parts, will I be charged twice for shipping? In this case, we will contact you by phone or email to inform you. If you cannot register your return on our online portal for any reason, our helpful customer service team is happy to advise. How do I keep my garment in good condition? If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Post Office, then sit back and wait for your refund/exchange. What happens if I do not like the items or they do not fit? For international transactions the Global-e checkout will load to take payment and delivery information. Our cashmere garments are made to the highest standards in Inner Mongolia (China), the home of our goats, with the ideal climate to grow the densest, finest cashmere in the world. What other shipping & returns policies does Pure Collection offer? The bag should have a tape that you can re-use. More shipping information Easy Returns We believe that each and every piece purchased from Pure represents value for money and will perform to the standard you have every right to expect. Operating Hours: What happens if I do not like the items or they do not fit? New Arrivals - Pure Collection Die Rckgabefristen, innerhalb derer Sie eine Rckerstattung des Kaufpreises erhalten knnen, variieren zwischen den verschiedenen Hndlern. All our standard deliveries are tracked and a signature is normally required. Via your local USPS postal office the cost will depend on the size and weight of the garment/s. Company Registered No. These can be found in the checkout where you add your payment details and confirm your order. danire13. From expertly tailored linen suits to sophisticated summer shirts and flowing, feminine dresses. By using our website you agree to our cookie policy. Hassle free UK returns . To protect your privacy and security, we will also verify your identity before granting access or making corrections. From time to time Pure Collection will send you special offer and promotions by email. Pure Collection are not liable for any such charges. * Next working day - excludes bank holidays. United Kingdom. The simplest and most convenient way is to use a Pre-Paid Royal Mail returns label for just 2.50, which you add to your order in the checkout. Lakeland Leather Website Returns What are your gift voucher terms and conditions? Unfortunately not, you can only use one offer code per order. Please note the dates could be subject to change, if this does happen we will notify you via email. In most cases, the product will be dispatched by the date displayed on the website. You'll need your order reference, email address and a printer to use this service. To get the cheapest rate, use the small parcel size if possible. If you're not entirely happy then neither are we. However, as a rule you cannot use more than one promo code per order. To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. This is a new website and unfortunately we do not have customer accounts created prior to June 2020. Up To. If my order is despatched in two parts, will I be charged twice for delivery? Unfortunately not, you can only use one offer code per order. 2023 purecollectioncashmere.com | 12591963. Service: Up to 4 business days from despatch Pure Collection USA. You will see a table showing the items in your basket, you can also remove an item by clicking REMOVE to the right of the undesired item. You can re-use the bag which your items were sent in. The product will be sent to you as soon as we have received it. No, only one promo code may be used per order. Promo codes cannot be used in conjunction with Mix & Match offer/Multi-Buy offers. Returns 28 days returns. By using our website you agree to our cookie policy. Return your item(s) via our online portal. Pre-orders are a convenient way for customers to order new products ahead of their delivery dates. All Rights Reserved. If you have opted in to receive offers in the post from companies who we think may interest you, but no longer wish to receive these mailings, please contact us at [emailprotected]. Standard (tracked) shipping costs $12 and is FREE on orders over $200. HomeWomenWomen's New Arrivals New Arrivals Our new collection makes effortless work of your new season refresh, with bold new colours and luxe new fabrics and embrace our stylish new collection of seasonal essentials you'll be able to stylishly rework into your everyday attire. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund. Note that items must reach us in the same condition received by you, and must be unworn, unwashed and in their original packaging with labels attached. Help - Intelligent Returns You will receive a full refund. Do I get VAT off if ordering from the Channel Islands? In high season (during the winter and particularly in the run-up to Christmas) reimbursement may take up to 30 days from receipt of your returned item. Wenn Sie die Abholung von zu Hause gewhlt haben, wird der Kurier zum gewnschten Zeitpunkt zur gewnschten Abholadresse kommen. Pre-orders are a convenient way for customers to order new products ahead of their shipping dates. Parcel Shops are operated by third parties. To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Collect your parcel at a time that suits you. Alternatively you may simply return your item to us along with the returns form on the back of your invoice. Gift vouchers cannot be used as payment for gift vouchers. How will I know if an item is on pre order? United Kingdom. Crewneck Sweater in Pure Cotton - Campanula Melange. Check. Wenn auf unserer Website keine Umtauschoption verfgbar ist, berprfen Sie die Website des Hndlers und die FAQs, um weitere Informationen zu erhalten. Any items in-stock which are below $35 will only be sent out once we have received stock of the pre-order item. Once you've decided on an item, you can add it to your basket after selecting the colour and size you require. How to Return Your Item (s) Returns with a pre-paid label using Royal Mail Returns without a pre-paid label How to pack my return? If you're not entirely happy then neither are we. Sie mssen uns nicht kontaktieren, um uns mitzuteilen, dass Sie einen Artikel nicht (mehr) zurckgeben mchten. Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. This service makes it cheaper to send parcels back to the UK and takes the hassle out of returning items back to us. I have a gift voucher, how do I use this? Pure Collection send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to [email protected]. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number. West Sussex Pure Collection send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to [emailprotected]. A grey strikethrough means the product is out of stock.
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