Protection Officer by contacting us via the message centre in your customer Read More, Tips for Lookfantastic Free Delivery Code, FAQs for Lookfantastic Free Delivery Code. Your data was based colleagues working from home ahead of recent Government requests for A member of our customer service team will investigate this for you. lookfantastic has consistently taken early and swift actions to ensure this. Who is the controller NOW? section (below). Their policy is to replace (only told this when submitting the lost parcel form) rather than refund. delivery. non-invasive and non-intrusive technology. Your dispatch confirmation email will list the items that have been sent. International Delivery | LOOKFANTASTIC What you need do is go to the store and present sales your order confirmation and identification. What happens if I cant pay for my Beauty Box? Specifically, in respect of the threat of COVID-19, additional measures implemented by lookfantastic currently include the following: In response to COVID-19, all our carriers are taking We'll also send you a dispatch email as soon as your order is on the way. Once received, we'll refund the amount for the returned goods and send you a notification via email. It is therefore possible that the missing item may be on a separate shipment. Privacy Policy. Can I return a product if I no longer want it? section (below). Disclaimer: Company couriers can change at any time so make sure you confirm with them. announcement about a change of legal owner in relation to databases in which Once you've found all the items that you want then click 'My Cart', you'll see a box located below your list of items which says 'Got a discount code? Affiliate disclosure: Hotdeals.com uses affiliate programs for you are included. As a Beauty Box club member, you are able to tune into the monthly Beauty Box Instagram Q&A to receive expert advice. 28 deals are updated in June 2023. . Sometimes things can go wrong but dont worry, as we can help. What should I do? Ordering The item I ordered is out of stock. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! If you are a member of Lookfantastic and reach corresponding level, you can enjoy this service. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. For any subsequent boxes, your subscription will revert back to full price. then you can enter the email address registered and we'll send you instructions on how to get this reset. What should I do? Please send us a message via the 'Still need help?' Log into your account, check that your card details are correct. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. an internal re-organisation and does not affect you in any material way. Select the one that you want and you'll be provided with all the details you need about that order. We'll send you an email as soon as your order is on its way. Clickhere to track your order. Parcel Delivery Services in the UK | Parcelforce Yes. Justmylook offers free delivery on all UK orders over 10 via Royal Mail 48 Tracked. You can use their "find a country section" feature to see . monetization. guidelines. Nobody likes unexpected costs at checkout, such as an extra delivery fee. I returned my beauty box but I havent received my refund. not in some cases align with the business divisions and brands we offer today. The Ultimate Destination for Beauty, with the biggest brands in luxury skincare, haircare and beauty. To select a different delivery date or address, you can contact the courier in advance. Login | Free Shipping | Lookfantastic How long will it take for my order to be delivered? The new Transworld Couriers 15. Earn 5 for every successful referral and your friends will get a 5 discount! This innovative equipment will I could have gone and bought the stuff in Boots by now. All our delivery options can be found on our Delivery Information page. Check everything is correct and you're good to go. Reply from Lookfantastic. Please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. . Moving forward all carriers will operate a contact free How long will it take for my order to be delivered? The items in my basket should be eligible for the coupon, but it doesn't work. thats delivered. If you cant find the information that you need, click on 'Message' below to contact our Customer Service team. fulfilling an order, we have to keep certain You can refer to our exclusions list to check. TELEPHONE: Call our Customer Service Team on 844-433-5149 any time during the following hours: Monday to Thursday: 6 am - 9 pm MDT. delivery service which means that you wont be required to sign for any parcel Please help others and share your Look Fantastic delivery experience in the comments below! Shipping takes about 10 days but probably longer with COVID at the moment. controller are the newly incorporated legal entity: This is due to . Were really sorry to hear that, sometimes things can go wrong but dont worry as we can help. thats delivered. All items need to be in unused and pristine condition. for a competition prize in the April box, you have until the end of July to redeem this before it is void. advice and guidelines from the government and that the safety of everyone is and distribution sites across the globe, which go far beyond any Government Why can I see a transaction pending in my PayPal account? This card is from the courier and lets you know where your parcel is and how you can collect it. Your data was It is therefore possible that the missing item may be on a separate shipment. allow us to offer early detection of elevated body Enter it here'. If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. These are lookfantastic Beauty Box offers free delivery across all subscriptions. Your dispatch confirmation email will list the items that have been sent. You can either carry on shopping or click 'View Basket'if you've got everything you need; this will give you the option to checkout. What should I do? social distancing at all times. 19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. You'll need to click on the item and choose the cancel option. Please send us a message via the 'Still need help?' Each monthly Beauty Box includes six premium products from a range of luxury brands. For further information, please visit our Privacy Policy page. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. If you have received your Beauty Box damaged, please contact Customer Service via the 'Still need help?' Tracked Delivery - 3.95 or FREE on orders over 25 Tracked Click & Collect - 3.95 or FREE on orders over 25 Next Day Click & Collect - 5.99 Next Day Delivery - 5.95 We'll send you an email as soon as your order is on its way. Our site is fully secured with the latest SSL encryption to protect your personal data and give you extra peace of mind. We Why am I having problems accessing the checkout? Once you've placed your order we cannot make any changes to it. warehouse team are working hard to ensure you receive your beauty essentials as when you purchase a product that is clicked through one of the outbound If the item has been sent, then please send a message through via the 'Still need help?' Will I get charged for postage each time? We pride ourselves in delivering excellent service to our customers and have recently been awarded the Compliance Plus for Customer Service Excellence award by the CSE. Please check the product information before you subscribe for confirmation on which month you will receive. There is no minimum spend requirement during certain sales events, such as Black Friday Sale, and you can get your orders delivered to your doorstep without any extra charges. to confirm delivery information. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking 'Add a new address'. We'll send you an email within an hour to let you know if it worked. You need to opt-out of auto-renewal by the 25th of the month BEFORE you will receive the last box of your current term. Can I place an order to a different address? In Help Center | Beauty Products | Free Delivery | LookFantastic The new also have strict safeguarding measures in place across each of manufacturing Use Code: FLASH20. Arranging a courier is easy with .Whether you need an overnight courier, express mail service, or freight delivery, simply compare our parcel delivery services, and book the best courier service for your needs.. For bulky items, or heavy parcels or pallets weighing over 30 kg, you will need provide the courier with assisting . you are included. Please contact our customer service team via the 'Still need help?' Who WAS the controller? Please refer to our returns policy page for more information. What additional safety measures do you have at your warehouses? To speed the process up, it'd really help if you could find the information below before contacting us, dont worry if you can't though, we can help once you get in touch. All items ordered with lookfantastic depend upon availability. 3. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. packs at the end of each shift, sufficient to feed a family of four. Please make sure to leave a mobile number with your shipping address when placing your order, so that you can receive text notifications about the status of your order. some instances, the controller may have been a specific entity within THG. Please double check the email you have entered! For detail about the competition prize for that months box can be found on the Beauty Box product description. If you log into your account and update your card details, your payment method will change but this is only available until the end of the cancellation period for that month (14 days). Any item bought between 1st November and 31st December can be returned up until 31st January 2023. We do this to ensure that our customers are safe while they shop. visiting the nominated carrier website, emails will be provided upon dispatch 194,901 Excellent 4.3 VERIFIED COMPANY www.lookfantastic.com Visit this website Write a review 4.3 total 1-star Filter Sort: Most relevant MC MISS C SANSOM 5 reviews GB 4 hours ago Verified Great stuff Orders are always prompt. people to work from home where at all possible. We'll need to know the following information so that we can fix this for you-. In most cases If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' You can see all carrier guidelines and measures upon Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).
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