To use our mobile site, please enable JavaScript. Complete lack of customer support or a way to access it. Finally, ended up buying instant tickets through Vistara and paid over INR 1,10408 for 4 tickets and flew to Hyderabad. I called the number (646) 568-7507 for Travel Genio and was able to speak with an agent in under two minutes on 2 different occasions. This is causing me mental anxiety and stress. they are still surviving as many people do no research before using them. Please help me and close this. The system showed the message: Your payment is being processed it can take more than one minute. Alex Peroni FR Mar 16, 2023 Crooks! I tried to find an email or a phone number to contact for hours. If they scam you, use their contact email at the bottom of their terms & conditions. However, Tripmonster HAS NOT acknowledged this. How does one communicate with you at all?! !Over 24 hours later now STILL her e-ticket hasn't come through. That's what hurts the most!!! One of our agents is going to have a look at your case and come back to you with further details. Dear customer, Thanks for your review. Now they are saying that nothing can be returned. Booking Reference- 214202133I want to change my return flight. Would you be so kind to provide us your booking ID (8 digit code in the confirmation e-mail) or any other information (e.g. How much did you save booking with trippedMeMonster? INDIGO airlines confirmed even the seat numbers as 12 A,B,C,D for Delhi to Hyderabad trip through INDIGO airlines BEFORE WE STARTED OUR JOURNEY and when we reached the Indigo counter at Delhi Airport to pick the boarding pass for my wife, and 2 kids as Turkish airlines at OSLO, had some system issue to generate the ticket for all 4 passengers from Oslo to Hyderabad. Travel Agents & Booking Services; . Funny how many companies are GREAT at taking your money but not on refunding or honouring claims (eg insurance). I booked through Tripmonster in September 2022 a trip to the UK in July 23. While purchasing I paid extra for cancellation or changing of travel dates but I cannot contact them now for the change of travel date. Their systen really does NOT work! Shame you ignored the previous 115 warnings not to use this shonky company. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108460792', '');}, 'log_autolink_impression');flight was cancelled by the carrier, notification by carrier not Tripmonster. We also ensure all reviews are published without moderation. I kept calling my booking agent, Turkish airlines, and Indigo airlines for more than 4hours, each one of them putting the blame on each other and not ready to attend to the issue and resolve. After several reminders and five (5) month Tripmonster informed that I have to contact the carrier myself for refund. Cheating customers and extorting money by giving stupid reasons. Regards, I wish there would be an option with zero star. when you try FAZ or Contact us, there is error. However on this occasion I did NOT follow my standard practice and check reviews. man Trip monster is scam.i wish I have seen thimese reviews before falling for them. Read Customer Service Reviews of tripmonster.com - Trustpilot Tripmonster terms and conditions says nothing about that they will refused you the refund when carrier is cancelling the flight, but they do. and they just kept asking for more and more.. until I gave up. I was a bit terrified, but I called airways directly and they confirmed that my tickets exists and I'm on passengers list. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. I filled out a request to cancel, and Tripmonster denied it saying the airline didn't allow for cancellations. I booked a return flight to Doha through Trip monster. now I can't get my money back. One of our agents is going to have a look at your case and come back to you with further details. They took the money then only issued half of the flights. The company's phone number is unreachable since it is based in Spain. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tried to contact Tripmonster for re-booking or refund, not possible to get in contact. And the same has has been happening again and again. Replies to negative reviews in < 24 hours. It was of course cancelled due to Covid. 05/10: No update from trip monster so far. These people are doing tricks with the airlines I would never trust these guyz again. I have contacted Qatar Airlines asking them to assist, Qatar's reply is I need to speak with the booking Agent. Asked in mail for refund of ticket. I could not take the flight leaving my wife and sick kids stranded in the DELHI AIRPORT alone and fly to Hyderabad. Trip monster is a scam. Tripmonster Reviews | Read Customer Service Reviews of tripmonster.com ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108460983', '');}, 'log_autolink_impression');airline will refund their customer, in your case that is Tripmonster whom you made your agent. Basically, Tripmonster is a scam company that will write bot replies to my post/emails asking for a booking ID (22347167). I am waiting for a response from TripMonster. I cannot access MYTRIPS due to email error. Tripmonster Reviews | Read Customer Service Reviews of tripmonster.no However, nobody has taken action for more than 2 weeks though I sent several reminders to them. This is causing me mental anxiety and stress" I am sure it is. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cort have decide they have to pay me 300 but of course, its not possible to get from they when they are ghost :(. Ive called the airline several times with no luck , they keep sending me back to tripmonster which cant help me.booking ID 21871116. 2023 Trustpilot, Inc. All rights reserved. ou are not speaking to TripMonster Priya but posting on a public forum. Ron V thanks for your review and glad things went well. Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible. Of course next time I will avoid these dodgy companies, too late for now. Here are 8 tips for writing great reviews. COSTUMER SERVICE NOT HELPFUL! Initial flight cost for Dec 2022 = 1085GBP. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-115886258', '');}, 'log_autolink_impression');airline in future, the only surprise sadly here is that you were even able to raise customer service at all. It goes against our guidelines to offer incentives for reviews. We look forward to hearing from you.Thanks. i paid extra 20 Euros to get refundable booking. It's not a scam if all the information on the product was there for the consumer to read, but for whatever reason they chose not to. I suspect luck and patience will be the order of the day. Do yourself a favor and DO NOT use Tripmonster to book ANYTHING! The only response I got is an autogenerated email. I cant check in online, my flight is tonight at 20.45, booking number is 21665100. You might have sent a request for the company to cancel within 15 minutes, but if they had already purchased the ticket from the (ta && ta.queueForLoad ? e-mail address, passenger names, etc.). Booked a ticket at TripMonster but input wrong email address and I need to correct it. You can try the dispute, but they can prove you agreed to those terms. Do not trust this company. All of them, WORLDWIDE (New Zealand, Greece, USA, England, Spain etc) are NOT WORKING!!!!!!!!!!!!! I booked a return trip with them back in Nov and had no way of contacting them when plans fell through. I have been calling twice Tripmonster customer service who is telling me that they sent the email and that I had to call ( India) again in a few days for a result ( same answer I got from them a few days before).Please avoid Tripmonster and French bee.21762283. more. These people are crooks! Tried to contact Tripmonster for re-booking or refund, not possible to get in contact. You Tripmonster have no direct email or phone number, not even Whatsapp. @ Yahya - Carol is correct , it is nave to think that a 20 euro insurance product would convert any cheap ticket into a fully refundable one. What should I do to change my flight? Im ready to ask chargeback from my bank if no result in few days. Our national team unfortunately booked tickets through Trip Monster in 2022. They are a third party and we bought Korean Air Ticket to LA and due to unforeseen circumstances Korean Air decided to refund rhe ticket but we found out that the credit card that was used was not our cc but a different cc. Been trying to contact CS several times but no helpful response has been made. Keep changing my flights with zero alternatives. Please email me back ASAP with a FULL refund. Tripmonster - Air Travel Forum - Tripadvisor I was overwhelmed with such negative reviews from other people's experiences. But I have no way to contact the tripmonster agent. Open navigation. However, if you cannot access your booking (as we have requested before), we cannot check your case in detail and so give you a proper answer for your question. Yours sincerely, Khanh Nguyen Date of experience: September 18, 2022 Reply from Tripmonster Sep 19, 2022 Dear customer, Thank you for sharing your experience with us and providing your booking details. The (ta && ta.queueForLoad ? They will ruin your trip !!!!!!!!!!!!!!!!!!! They have no refunds no changes no nothing. I booked 3 tickets worth 4000 USD from them from Delhi to Emirates. Why? Dear customer, Thanks for your review. Small savings often cost a lot in the end. You even don't have an email address to email you. e-mail address, passenger names, etc.) Pray or conduct any ceremony according to your believes that they money arrives in the next 10-20 weeks. Even the one you have ON MY RECEIPT!!!!!!!! My flight leaves in 3 days, what are you doing to assist me. You should try to do a charge back to get the money for the 3 persons that had to buy new tickets. Back to Tripmonster, they still refused the refund. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-115045177', '');}, 'log_autolink_impression');Flight cancelled by company ( Wizz air another interesting one !) It has a Credit Card listed as payment method that is not even my card.. Carrier refused due to agreement with Tripmonster. Tripmonster can obviously charge you whatever they want and call it service fee. A phone number or email address on their website would allow far better communication.This is a stressful time and we do not know what the future holds for my husband. Hours spent online and on hold trying to get it sorted out with a 'couldnt care less attitude' from the staff. You can write this down directly within this review. I would definitely update my review if this is fixedRegards. Tripmonster 2 years ago Save Purchased tickets at Tripmonster website, paid to Tripmonster, ticket validated by the carrier, flight was cancelled by the carrier, notification by carrier not Tripmonster. Cost of flight on Tripmonster website for Feb 2023 = 1075 GBP. One of our agents will review your case and contact you to provide all the information to the email indicated during the purchase process. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/help/how_to_edit_your_posts. And I have been trying from yesterday to find their contact or email so I can get any help to get my tickets changed but there is none.
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