(540) 548-7629. I am so happy my friend recommended Bill Hamilton and Pohanka Honda, and I would recommend Bill Hamilton and Pohanka Honda to anyone looking for a new or used car. I bypassed three closer dealers to come here and I have no regrets. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Other dealers could learn from the way they treat people here. All Dealer Home Services must comply with state or local ordinances. Pohanka Honda of Fredericksburg Reviews - Cars.com Please provide a invoice number for further research. Pohanka Honda of Salisbury Sales: 410-749-2301. They even invented a name for the problem they called it a "Judder". A friend recommended Pohanka Honda and Bill Hamilton to me when I mentioned needing a new and dependable car. The client's frustration is completely understandable and it is always the goal of Pohanka Honda to make sure their needs are fulfilled. Providing our customers with the best vehicles for over 100 years. Experience the car via video chat and ask the dealer any questions you may have. In just a few emails and calls, I was able to get the car I wanted at an excellant price. NHTSA Government 5-Star Safety Ratings are part of the U.S. Department of Transportations New Car Assessment Program (safecar.gov). The pricing Perlita sent you is accurate and reflective of the market adjustment." I called Pohanka Honda and spoke with Bill Hamilton about purchasing a Honda Pilot. The Pohanka organization has 8 new vehicle franchise dealerships in the State of Virginia. Attached is a copy of the cancellation that weas sent to ethos Group and shows the payment being made to American ***** Finance. When the incident occurred, based on the fact that the vehicle was serviced at other repair facilities, an agreement was struck whereby the client would pay for 50% of the repair. We have removed all pricing from Pohanka Honda of Fredericksburgs website, due to the unique market. His sales manager, Sandy was also awesome to work with. When I came into the dealership on Saturday, I was greeted with a friendly smile and handshake. has always handled my CR-Z with the utmost care, explaining everything in detail BEFORE it happens. When I came into the dealership the next week, again, I was impressed by how courteous Mr. Hamilton and all the Pohanka staff were to me. The engine, turbo, and starter were all replaced and after keeping it for a month and a half, I was able to pick it up, only to return it the very next day. We are thankful for the opportunity to be your selling Honda dealer. I will say that it's a rare occasion when another Honda dealer beats our prices. This was my first solo car buying experience, and as a single woman, I was nervous about purchasing a vehicle. A learned this from another ***** dealership who showed me so I know this to be true and accurate. Used 2023 Toyota Sequoia Platinum in Fredericksburg, VA - Pohanka Honda Contact the dealership with Pohanka Hyundai of Fredericksburg service department Hyundai special offers and coupons. This is not the first instance and it happened almost every time Our friendly, professional staff members are here to answer your questions and listen to your needs. When I dropped it off I was assured that it would be vacuumed and shampooed. Better Business Bureau:I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Regards,***************************. Pohanka refused to sell it for that price. More, I recently purchased a 2022 Honda CR-V from this Extremely friendly, laid back, without any pressure of a sale. While I had a fantastic experience buying a car here, the service experience was exceptional. The other car maker , GM is now charging late fees and ruining my credit . Dealership staff will not call back , even management once car is sold . Service Department Coupons, Specials - Pohanka Honda General Manager The transmission wasnt fixed when Pohanka Honda said it was going to be, and in the 88 days my car was in Pohankas possession a total of ***** miles was added to my ***. I scheduled an appointment and my car was available on time. Pohanka Honda has always taken care of me and my family. ChiChi answered my questions and made it clear that I could contact him with any questions or concerns. We do it all, from routine oil changes and tire rotations, to emergency radiator or battery repair. Other dealers could learn from the way they treat people here. General Manager -On Sept 16th I asked if the care was still available; it was. 25. that the salesman we specifically worked with is all about moving on to the next. Pohanka Honda of Fredericksburg. On September 10 we have a **** Honda Civic towed to Pohanka Honda to have the brakes repaired upon replacing the brakes the master cylinder and the brake booster the mechanic broke the ** line and try to Apoxsee it and return the car to us upon pick up we noticed the ** was not working they have had the car every sense of the above date dragging their feet not wanting to repair the car at their cost. After texting with the salesman, and asking if I would be by today to look at the vehicle we then drove an hour and a half to get to Pohanka Honda. ChiChi Ndeokwelu was phenomenal. Dealership offered the lowest price in the area and stood by their bottom line price. In fact, they are just choosing to transfer me back to the reception area so I cannot even leave a VM. Pohanka Honda of Fredericksburg. Honda Service Auto Repair Department - Pohanka Honda in Capitol Heights I recently purchased a 2022 Honda CR-V from this, dealership. Pohanka Honda has alw POHANKA HONDA OF FREDERICKSBURG - 65 Photos & 216 Reviews - 60 S - Yelp My sales person was Eury Estevez and he was fantastic. My response to the complaint contained herein is quite simple. We regret the misunderstanding and based on our long tenure serving the local community have contacted *** *****to resolve the request for a vehicle in our upcoming order allocations. Flipped to the page where it says 2 free oil changes and he said, oh yeah there's 2. They even invented a name for the problem they called it a "Judder". Pohanka Hyundai at Beltway Sales: 855-995-7286. I will not buy another one. BBB Business Profiles may not be reproduced for sales or promotional purposes. When I purchased my certified pre owned ***** ******* last October, the certified pre owned booklet stated I would recieve two free oil changes. Sandy Jones in Sales was great, as well. The first visit for this vehicle to our facility was on 10/21/2021, a full year after the powertrain warranty expired. salesman by the name of Kirk Goddard. More, I'm hard pressed to discribe how angry and frustrated I Pohanka Hyundai at Beltway Sales: 855-995-7286. Its been o almost 3 hours and they are still not done! I would like them for to resolve the issues with my vehicle, instead of them trying to make another dealership theyre not affiliated with do the work. View All. By drighter on DealerRater. We have always been extremely meticulous about marketing compliance. Tim Willis was great and I am very happy with my choice. 10/21/21 I brought my *** to Pohanka to get an oil change. Extremely friendly, laid back, without any pressure of a sale. We've either got it - or we can get it. New 2023 Honda Pilot Touring AWD in Fredericksburg, VA. 540-654-7000. We were really dissatisfied with the selection and service in Richmond, so we went up the road to Fredericksburg & met with Jim Calvert at Pohanka. ChiChi Ndeokwelu was phenomenal. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Nissan Dealer in Fredericksburg, VA - Pohanka Automotive Group **************** also said the transmission would be under warranty due to the fact the mileage of the *** at the time was low. -On Sept. 15th i called and spoke with salesperson Perlita R******, who told me they had only one red CRV Hybid touring and it was available. No agreement was made with anyone from Pohanka Honda to drive my vehicle while I was out of the country in an effort to experience the transmission concern. If there are still concerns with the vehicle, we will be happy to address them in the appropriate manner, at the client's convenience. New 2023 Honda HR-V Sport FWD in Fredericksburg, VA More, Great dealership, was willing to work with us to get the Its been o almost 3 hours and they are still not done! I will not buy another one. Thanks for getting me the right vehicle. Then he had the car delivered to our home in Richmond at no extra cost. The ad would then pop up in other digital locations with a reminder of the vehicle of interest and have a click for details link taking her back to the same or similar vehicle details page with the same disclaimers mid page and on bottom as is normal practice online. The Hyundai dealership installed a new engine assembly free of charge as it was covered by a warranty extension as we suspected. I bought my first car this past weekend at Pohanka Honda of Fredericksburg, a used 2007 Honda Accord Hybrid. This is not the first instance and it happened almost every time, No one loves going to a car dealership, and looking for a, new car during a chip shortage mad things even less pleasant. Pohanka Honda has always taken care of me and my family. TRADE IN HAS BEEN PAID OFF AND CLIENT IS SATISFIED. More, What an absolute terrible experience! More, No one loves going to a car dealership, and looking for a It took my wife and I three weeks to decide what The financ Everything was done online until I picked up the vehicle. Pohanka Honda of Fredericksburg Sales: 540-654-7001. Per the salesman thats my bad, thats on me. More, Horrible wait time (3.5 hours & still waiting) - prefer I worked with Chuck in the financial department, and he was very knowledgeable and friendly, as well. Terrible company, I would give them less then one star of possible. a video consultation. Vehicles may be in transit to dealer. I bypassed three closer dealers to come here and I have no regrets. Pohanka Honda of Salisbury Sales: 410-749-2301. I attempted to resolve this with the dealer by simply having the detail redone/finished. This was my first solo . We appreciate the good review and would appreciate any referrals you could send our way. Other dealers could learn from the way they treat people here. There was no need to continue to drive it over ***** miles if ***** already experienced the transmission concern before I left the country. The price of the vehicle and the great way I was treated during the sale insures I will be a repeat customer. While I had a fantastic experience buying a car here, the service experience was exceptional. I had been looking for a car for a while. When I called Pohanka's service department to see if this was a known problem I talked to a rude service Manager who told me to bring it in and for $155 he would tell me the problem. Whether you're shopping for a new or pre . Before we sell any vehicle we perform an exhaustive inspection prior to putting it on the lot for sale. Bill Hamilton is one of the best Honda sales representatives at Pohanka Honda of Fredericksburg! The day I left, June 13, I was told by *********************** that he felt slippage of the transmission and would have the reading device attached to it next time to get the reading. I will not buy another one. They have the highest markup I came across, and give you nothing. Safety Recalls. He assured me when I return from my vacation there will be a new transmission installed. This letter is in regard to a Request for Consumer Assistance Notice issued on September 19, 2021 regarding pricing for a specific vehicle at Pohanka Honda of Fredericksburg. I have been driving without a coverage I paid for, for 7 months. 2023 Hyundai SONATA vs 2023 Honda Accord in Fredericksburg, VA. 2023 Hyundai Sedan Buying Guide in Fredericksburg, VA. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Pohanka Honda of Fredericksburg. New 2023 Honda Accord Hybrid Touring Platinum White Pearl in Fredericksburg, VA at Pohanka of Fredericksburg - Call us now 540-654-7000 for more information about this Stock #FPA037198 Also, Dana Wheaton you are the best salesman and it is always a pleasure to see you and make deals. No other transmission company could repair the problem because HONDA owned the solfware. Used 2023 Toyota Sequoia Platinum Midnight Black Metallic in Fredericksburg, VA at Pohanka Honda of Fredericksburg - Call us now 540-654-7000 for more information about this Stock #23H124A Bill is one of the very best. Thank you for taking the time to write a review. What an absolute terrible experience! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I was, however, immediately put to ease by the courteous, experienced, and knowledgeable staff at Pohanka Honda, especially Bill Hamilton, sales consultant. Everyone that I have spoken to in the auto industry, including Honda Corporate, say this is not acceptable and should not have happened. Specialties: Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Honda of your choice. Alex Khoury (service) thank you for taking good care of my car needs. POHANKA HONDA OF FREDERICKSBURG - 62 Photos & 197 Reviews - 60 S - Yelp When and if a client returns to the dealership with a concern after purchase, we use all resources at our disposal to address their needs. With help from the internet I identified t They refused to do it free because they said someone else could have put the nut on wrong. New 2023 Honda Civic Sport Touring Sonic Gray Pearl in Fredericksburg, VA at Pohanka of Fredericksburg - Call us now 540-654-7000 for more information about this Stock #FPE011527 The finance guy is trying to sell them all he can even though he knows we have family plans that we have now missed!!! The fact is they was the last people to take my wheels off when they rotated my tires. Its been o almost 3 hours and they are still not done! I called Ray the Manager of the company and was told that yes there was a problem with the transmission and that it would cost me between $400 and $450. New 2023 Honda Accord Hybrid Touring in Fredericksburg, VA - Pohanka The entire experience was pleasant and smooth. This is not the first instance and it happened almost every time Choose a car and the dealer will bring it to you for a no-obligation test drive. It was like finding the best doctor. As a first time Honda owner, I am impressed. Extremely friendly, laid back, without any pressure of a sale. Shop around don't let them gouge you. Nicholas was a great first impression; professional and knowledgeable, and helped find the ideal car. Alex Khoury (service) thank you for taking good care of my car needs. CITY. Published prices subject to change without notice to correct errors and omissions or in the event of inventory fluctuations. If you are in the market for a new or used car do not hesitate to work with Kirk. When I called Pohanka's service department to see if this was a known problem I talked to a rude service Manager who told me to bring it in and for $155 he would tell me the problem. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. The financ, My Daughter is buying out her leased car and was told it would take about 2 hours! Pohanka Honda has alw. For important participation details and mileage limitations, please ask your dealer. Pohanka Honda of Fredericksburg | Fredericksburg VA Honda Dealer in Fredericksburg, VA - Pohanka Automotive Group I had been loo. POHANKA HONDA OF FREDERICKSBURG - 65 Photos & 210 Reviews - 60 S Gateway Dr, Fredericksburg, Virginia - Car Dealers - Phone Number - Yelp Pohanka Honda Of Fredericksburg 211 reviews Claimed Car Dealers Edit Open 5:30 AM - 10:30 PM See hours Write a review Add photo Photos & videos See all 65 photos Tim Willis in 3 reviews Nicholas was a great first impression; professional and knowledgeable, and helped find the ideal car. No message back confirming the vehicle had been sold. Yelp users havent asked any questions yet about Pohanka Honda Of Fredericksburg. I cannot say enough about my wonderful experience at Pohanka Honda in Fredericksburg, Virginia. More. Bill assured me we could find a car to meet my needs, and stay in my budget.he was absolutely right! We exercise the same diligence in all of our traditional and digital advertising, as evidenced by the hundreds of compliance items submitted monthly to Manufacturer Ad Compliance portals. Sincerely, Ken Graham No other transmission company could repair the problem because HONDA owned the solfware. I spoke with a receptionist who told me they were purposely ignoring me. Emily worked with us throughout the purchasing process (we financed with a credit union) to get the deal sealed that day and get us driving our new car home while they squared away the details. CLIENT'S VEHICLE HAS BEEN REPAIRED AND RETURNED TO THEM. Pohanka Honda of Fredericksburg I was a customer to the service department of ********************** for my 2016 Honda ***. The day I picked it up from the third visit, the entire engine blew up so I once again had to be towed to the dealership. **Based on model year EPA mileage ratings. The front desk receptionist said they are purposely ignoring me and also said this is a very sketchy business practice. Note that complaint text that is displayed might not represent all complaints filed with BBB. ChiChi Ndeokwelu was phenomenal. I had a detail performed on my vehicle recently. After texting with the salesman, and asking if I would be by today Parts Department. Lease End Options near Manassas, VA. Please call to confirm availability status. Also, Dana Wheaton you are the best salesman and it is always a pleasure to see you and make deals. Regards, Pohanka Honda Of Fredericksburg accepts credit cards. The service department broke a lug nut off my wheel and said I had to pay for it. After leaving, the slippage did decrease, but still slipped at times.5/18/22 I brought the *** back to Pohanka. I recommend staying far away and going to Hendrick Honda - their sales and finance team are stellar! avoid service from this honda location. I mentioned there might be an issue with my transmission as I had felt it slip numerous times. The experience was as advertised without any bait and switch. HWY. They hadnt touched the trunk or back seats and definitely hadnt been shampooed. New 2023 Honda HR-V Sport Crystal Black Pearl in Fredericksburg, VA at Pohanka of Fredericksburg - Call us now 540-654-7000 for more information about this Stock #FPM744868 What an absolute terrible experience! For your reference, details of the offer I reviewed appear below.The reason for my expectation for the transmission to be fixed is because *********************** said it would be fixed by the time I came back from my trip. Terrible company, I would give them less then one star of possible. POHANKA HONDA OF FREDERICKSBURG - 65 Photos & 215 Reviews - 60 S Gateway Dr, Fredericksburg, Virginia - Car Dealers - Phone Number - Yelp Auto Services Pohanka Honda Of Fredericksburg 215 reviews Claimed Car Dealers Open 5:30 AM - 10:30 PM See hours Write a review Add photo Photos & videos See all 65 photos " Tim Willis Bill Hamilton made my first car buying experience a pleasant one and hassle free! Service Department Coupons, Specials - Pohanka Hyundai of Fredericksburg Do not trust this company, in my opinion. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. Certified cars are manufacturer warrantied and typically After being told the vehicle had been sold, a manager stopped by the front desk and didnt even acknowledge us. All prices exclude taxes, title, license, and dealer processing fee of $899.00. It was a turn-key operation that I will recommend to others. Service Coupons Updated Service Hours Monday through Friday: 7am to 7pm Saturday: 7am to 5pm Sunday: Closed Print No Appointment Necessary Customer Service Is Our #1 Priority No Appointment Necessary Immediate Service While You Wait Free Car Wash With Service Easy Access Right off Beltway Print We Welcome Your Acura For Service It was well worth the Ken Graham They also made any adjustments I needed due to Covid. Although we didnt lock in the vehicle, the decent thing to do would of been to message back confirming that he in fact knew we were coming. Our advertising partners know that every advertised item for every Pohanka Honda dealership must be thoroughly scrutinized in advance of running. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Schedule Service. New 2023 Honda Accord Hybrid Sport in Fredericksburg, VA - Pohanka Pohanka Honda of Fredericksburg. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ken Graham ***** checked my car in and assigned me a courtesy car. When I asked why the price difference from the ad I was contacted by Judaea H***, general sales manager, who told me (after I sent a copy of the ad) "I have reviewed all of the information, including the transparent response and pricing Perlita R****** provided. She introduced me to the features of the car and even scyned my phone to the car's handsfree system. Pohanka had a much better selection, and Jim worked really hard to make sure we were happy with the car we got. BBB Business Profiles generally cover a three-year reporting period. I absolutely love it! I did not. ***** said this new software being inputted would help with this issue, and if it continues to slip to bring the *** back as it would still fall under warranty. With help from the internet I identified the problem. With help from the internet I identified the problem. **************** seemed content with the agreement at the time and authorized us to proceed with the repairs. Not responsible for typographical errors. Sunday Service Hours near Manassas, VA. . I just wanted to let people know that this dealership is, awesome. This dealership offers Great dealership, was willing to work with us to get the. After being told the vehicle had been sold, a manager stopped by the front desk and didnt even acknowledge us. Everything was done online until I picked up the vehicle. Although we didnt lock in the vehicle, the decent thing to do would of been to message back confirming that he in fact knew we were coming. With our legendary commitment to customer service, competitive incentives, and vast inventory, we want to be your first choice for all things automobile-related. And why they failed to notify me of their gross negligence. Sincerely, Ken Graham go through a rigorous multi-point inspection. I have done a lot of shopping around and i will tell you, if you are looking for new probably even used, you are going to pay 2k more at Pohanka. Pohanka 100 - Pohanka Automotive Group Of course, I did call Mr. Hamilton, but this time I was more than ready to purchase the Honda Pilot. Sandy Jones in Sales was great, as well. My Daughter is buying out her leased car and was told it would take about 2 hours! Additionally, the detailers did a superb job of prepping the car and responding to any flaws. Between being lied to by the service manager and now being told the cost for the repair I decided to get it repaired. Click to Confirm Availability. My Daughter is buying out her leased car and was told it would take about 2 hours! When I reached out to finance, NO ONE has made any attempt to call me back. While I had a fantastic experience buying a car here, the service experience was exceptional. I called ahead to schedule an appointment with Bill Hamilton. Equipment Group 202ASE Myford Touch Technology Pkg, Moonroof & PWR Gate & Navi & Eyesight & Blind Spot, By using this service, you accept the terms of our, 60 South Gateway Dr, Fredericksburg, VA 22406. I recently purchased a 2010 Honda Pilot Touring. That being the case, had we been able to condemn the transmission,we would have provided ******************** an estimate for its replacement. I asked about the transmission again because it would still slip periodically. It took my wife and I three weeks to decide what vehicle we wanted to purchase and ended up actually purchasing two vehicles from Kirk. However, if this would have been within the provisions of the powertrain warranty, Honda will not release a replacement transmission without solid evidence that the existing unit is in a state of failure. My sincere thanks. I learned much about the Pilot and its features during the test drive. Between being lied to by the service manager and now being told the cost for the repair I decided to get it repaired. awesome. We make every effort to provide accurate information but please verify options and price with management before purchasing. While I had a fantastic experience buying a car here, the service experience was exceptional. Customer Reviews are not used in the calculation of BBB Rating. -She sent me information on the 15th that listed the price of the car as $******, over $**** more than the ad. We are glad to have you as a customer. New 2023 Honda Accord Hybrid Sport Urban Gray Pearl in Fredericksburg, VA at Pohanka of Fredericksburg - Call us now 540-654-7000 for more information about this Stock #FPA038068 . I would like to collect my money that is owed to me for cancelled GAP contract on my 2021 ***** and I would like an explanation why they cancelled my GAP coverage for my ******* without my consent or signature. Well guide you through the process. I had an outstanding experience and would highly recommend them. Pohanka Honda of Fredericksburg - Honda, Service Center, Used Car It was well worth the two hour drive. This specific pop-up ad would have been delivered to *** ***** ***** after she had already visited our Vehicle details pages, in which we do have 2 disclaimers specific to pricing, inventory changes and availability. After receiving no response from my messages we walked into the dealership to he told by the salesman the vehicle had been sold. I have a more detailed email I can forward you. Car looks great and drives awesome. It was well worth the two hour drive. It was well worth the. It is very clear, that the salesman we specifically worked with is all about moving on to the next.
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