The next day we were told PaySimple needed to decline us as clients unless we personally exposed our credit and guarantee as business owners. We had a problem getting set up on PaySimple. PaySimple put me and my business in a terrible position and wasted hours of my time. PAYSIMPLE is a JOKE!!! Which Business Bank Account is Right For You? Next, while I was gathering additional paperwork requested by PaySimple, I received an email from a PaySimple rep that they had closed our account. After a week or two Paysimple debited usd 530.18 from my account for the credit card charge. I was told this was fine and we arranged for 50% of our yearly billing to be set-up. What a waste of time. Some resources are only available once logged into the platform, but there are still plenty of options to explore without an account. Cheaper to take a cab and go pay the bill. The whole process dragged for 10 days with uncountable follow up from my side. Hi I delt with Steven Graham, hes one of those people that want to hold you back from succeeding in life. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Five Reason Why Your Merchant Account Application was Denied, How to Find the Perfect Processor for Your Business, Common Ways That Hackers Steal Your Customers' Credit Card Data, Third-Party Processors that Integrate with Quickbooks Online, Early Termination Fee? This company lies to its customers and promises services that they dont offer. Sure, they get me my money, but my previous processor was basically hands off. What a joke of a company. This post will help: 5 Reasons Why Your Merchant Account Application Was Denied, Terrible company. https://paysimple.com/assets/downloads/pdfs/payment-system-evaluation-checklist.pdf. This fee ranged from ***** to ***** per month. No matter what payment partner you choose, you may find this resource helpful, https://paysimple.com/blog/merchant-account-underwriting/ PaySimple Team. PaySimples processors can also accommodate interchange-plus rates for some merchants. Some processors have no monthly, no annual fees, no contract, and cheap rates. One star deduction if the processor has any junk fees. PaySimple salaries: How much does PaySimple pay? | Indeed.com Collect Payment for Existing Customer - documentation.paysimple.com The rating of this company or service is based on the authors expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. All information filled and process and application was approved. Check Out Our Preferred Point of Sale Software . I called and explained that I could not provide my contract with my client and I told them the contract was attorney-client privileged. i was finding a payment gateway for my business.is paysimple a secure payment gateway?? cancelled my processing after 48 hours charged me almost $900 for nothing.. my Paysimple review: Pay Simple is a bunch of thieving scammers, do not use them.. Meantime this company was collecting fees when I never used any of their services, received no equipment or tools, neither utilized their online services. If PaySimple wants to keep using as low as language, we need to see the higher rates directly and clearly linked from the main pricing page. Responses are not provided or commissioned by the vendor or bank advertiser. I signed up a week or so ago. I gave them the info they requested and after the review they closed my account- the reason was due having a high risk business model- the problem I have is they knew what I do and it was not a secret so I should not have even been allowed to use them if they already knew I fell under this classification- but they allowed me to use them then say I will now have to wait 180 days to get my money in case of any chargebacks. See this page to learn how we support our operations. Therefore, quoting the Qualified rate without quoting the Mid- and Non-Qualified rates is considered a form of deceptive marketing, according to our criteria. Our Customer Experience team has reached out via phone and email throughout the week but unfortunately, it doesnt look like weve been able to connect with you. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. Theyve also partnered with multiple companies, including Knowify, Fieldpoint, and SalonBiz. Ok, no problem. It looks like you are in contact with our Customer Care team to help resolve your concerns. They then tell you they will audit you and require information on your customers so they can call and harass them. PaySimple builds long-term partnerships with companies to drive growth providing flexible payment and billing solutions and personalized customer service to suit their distinct business needs. Check out our Free Trial to take PaySimple's leading service commerce platform for a test drive! Youll also sign a merchant agreement with a processor when you sign up for PaySimple, which will be on a month-to-month plan with no early termination fee as well. My client has no other way to pay me and we are in a holding pattern because of the deceitfulness of PaySimple. PaySimple Integration with Fieldpoint Field Service Software Getting paid to re-write this page? While we provide the payment gateway, we work with different processors to set our customers up with a merchant account. For security/privacy reasons, we dont want to divulge anything about your account on this forum, but are happy to resolve any issues or questions by giving our Customer Experience team a call at 800.466.0992. One Star deduction if the processor is suffering from moderate client complaints. If you found this article helpful, please share it! Merchant Resources. I would never recommend this company. If the original person I spoke with had told the underwriters that our deposits would be the amount I told them, I would have then been told that they could not help me. While it is up to the credit card processors to place holds, we do try to do everything we can to work with our customers through the underwriting process. At this point, Ive had it. I called and was simply told that this was the fee for the credit card charge. Processing statements are intentionally complicated so that they can overcharge you. The response never came so we followed-up with the support folks at Paysimple and NAB only to receive an e-mail back saying that NAB has declined to be our credit card processor with no explanation. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Try These Processors. They also try to hook you in by saying on their website all transactions are a set fee like squared ($.30 + 2.99% or something like that), but what they dont tell you is that its ONLY for businesses with great credit. Get clarity before you switch. I requested to be approved for $X per transaction. Due to its unpredictability and opaque pricing standards, tiered pricing is not our favorite. Gathering authentic and persuasive testimonials for your company can be difficult, but PaySimple has managed to pull this off in a variety of effective ways. Trys to find dirt on you to not get approved. We serve our customers as a payment gateway and partner with processors to set up businesses with merchant accounts (a common partnership among payment gateway software companies). Now, I dont think I will sign with them. Paysimple has been anything but simple. Please dont hesitate to give us a call at 800.466.0992 in order to better explain the underwriting process or for any other questions about PaySimple or your account. BEWARE: Paysimple advertises in many sites that they are huge on Merchant Education. This is a rip off Pay Simple change your name to Pay Difficult. Dont be fooled! 3 days later they tell us NAB is closing our merchant account with no explanation. Oh, and they wont even refund what theyve charged us, despite not actually providing any services. I was told their processors could not underwrite our larger amount. The next day we were told to limit invoicing to $1,500 per transaction and were told to wait for our final approval to be processed in the next day. I talked to Chris and he said Sammy (Samantha) Richards would call me back and she never did. In addition they disclosed my information to another company that started collecting their fees along with pay simple. PaySimple Credit Card Processing 2023: Reviews & Complaints If the customer is using a personal card with a rewards program, for example, your rate will go up by 0.11%. Founded in 2005 they are currently based out of Colorado. Im very upset at this point because they told me there was nothing else needed. . Im sick that my client is having to go through this all because PaySimple was not up front about the requirements. Guess not. We are a locally based Janitorial company whos been in business for over 5 years. Go with QuickBooks Online. i used paysimple for my online business and everything was fine until i received one dispute. I especially appreciate when a company provides you with tools to figure out if its the right fit for your business, openly admitting this may not always be the case. Phillip Parker is the creator and author behind this website. As you search for the right fit for your business you might find this article helpful regarding the underwriting process https://paysimple.com/blog/merchant-account-underwriting/ PaySimple Team. When I finally get access to the account, they must have given us a new password without notifying us. If youre looking for recurring payments, customizable payment forms, a customer communication system, and a way to easily collect and store customer data, PaySimple can hook you up with little effort on your part. We had the EXACT SAME issue. 2a. PaySimple develops long-term partnerships to support growth by providing flexible billing and payment solutions as well as personalized customer service. The company can improve its rating in this review by adding more transparency about these issues on its website and preventing future complaints from clients. Then after several days, they want a home address after thinking it was a home business. Don't Fall Into An Expensive Trap. Upgrade Your Experience. Customer Resources | PaySimple I called a 3rd time on December 14th and spoke directly with Sammy Richards, she refused to help me. We opened a support case and inquired why the money was being help. PaySimple is different from many of the merchant account providers we review. PaySimple Reviews & Ratings | Revain Then after several days, they want a drivers license. I talked to ***** and he said ***** (Samantha) ******** would call me back and she never did. We still have not received a response and are dealing with all the issues, it has been 3 months of terrible service. Dont waste peoples time and money. As soon as your customer uses a corporate card or a rewards card of any kind, your rate bumps up. PaySimples mobile payment solution enables businesses to accept payments on the go using a smartphone or tablet. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. What does Customer Portal do? 4 Ways to Automate Customer Service | PaySimple One star deduction if the processor does not post its pricing clearly on its website. More of a broker who stands in a corner offering shady deals like fake purses etc rather than actual payment processor. The lowest starting rate will generally only apply to personal credit cards without rewards programs. It is nasty thing I ever saw that companies do for their own benefits. Products & Services Rating: Good PaySimple's primary products are a merchant account, an admin panel for viewing reports, setting up recurring billing, etc., and a basic point of sale system. PaySimple Features & Capabilities | GetApp This company is a scam & a joke! PaySimple customer support services include: PaySimple is a relatively new entry into the merchant account and payment processing industry. I cannot comment on actual payment processing practices with them yet but I can imagine. The underwriting process, while it can be a bit of work on the frontend, pays off in the long term because we do our best to make sure you are paired with the best processor for your business. Star Rating Criteria: Please note during this whole time the fund was never deposited to my account. You sign up on their website and they send you an email that you are approved, give you login info to their online payment software, and tell you that you can start accepting credit cards. Real business owners and business names are identified in each case. CardPaymentOptions.com, Inc. All Rights Reserved. Market services, accept payments, and retain customers with PaySimple. Copyright 2023 Merchant Maverick. We have not found any outstanding class-action lawsuits or FTC complaints filed against PaySimple. I am also not willing to provide my bank statements. And we were going to reverse the charges from global because no one ever told us about NAB or Global. AFTER 6 DAYS MY CLIENT WANTED A REFUND i CANT ISSUE BECAUSE i DONT HAVE IT WHEN i ASKED PAY SIMPLE THE ANSWER i GET WE DONT HAVE IT EITHERTHEN THESE JERKS AT PAY SIMPLE WANT TO RUB IT IN THEY SEND ME AND EMAIL SAYING YOUR 1st PAYMENT IS BEING PROCESSED BUT STILL SEE $0 IN MY ACCOUNT WHEN I CHATTED WITH A REP HAHAHA IT WAS A MISTAKE IS WHAT I WAS TOLD! For this review update, PaySimple maintains a 4-star score out of 5. However, we found evidence in a copy of the companys contract (available below) that there may, in fact, be a three-year agreement with a variable cancellation fee. I would not recommend doing business with PaySimple until they change their policies and practices. Reviews dated before this date may not score in accordance with the following. Learn more or inquire about PaySimple at 800.466.0992 Specialties: Online Payments, Mobile Payments, POS, Recurring Billing, Customer Management, Online Payment Forms, E-Invoicing . The best place to leave a review is the BBB. I just received a statement from pay simple they charged me 897.78 for processing fees.. I only called about the fee and to cancel my account was I told what the fee was and what to do to remove it- which only took 1 minute. Customer Support Visit the self-service Help Center or call the support team 9am - 7pm Eastern Time Monday through Friday. Learn more about payments solutions Increase Share of Wallet However, merchants will deal directly with PaySimple for management of their merchant account. For the purposes of this review, we will be focusing primarily on PaySimples credit card processing services. Note: We have adjusted this companys BBB rating according to our own standards. 4 Customer Reviews Sort By Date Date Highest Rating Lowest Rating Tim H 04/15/2022 PaySimple is holding over $25,000 hostage for some stupid form or security concern? Additionally, this A-Z guide can be helpful as it simplifies industry jargon: Paysimple is a bit of a sham company that brings you in with promises of quick easy processing then turns you over to a bank that does the processing and the bank will charge your customers then withhold funds from you. These are scammers and thieves! Despite their brevity, many include hard figures and other convincing details. Advertiser Disclosure: Our unbiased reviews and content are supported in part by, An expert in personal and business loans and financial health, Chris Motola has been writing about small business finance and payments for over 5 years. PaySimple - Crunchbase Company Profile & Funding Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. Check out our merchant account comparison chart. You have to dig for it, but you can find additional pricing information deeper within the website. User login Username. The company also charges a monthly fee of $49.95, which includes all of its e-commerce features. Draconian terms only benefit them. We were told the process would take 2-5 days. Alternatively, you might find this evaluation guide to be helpful as you shop for the right payment processing partner. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. To better understand why we adjust BBB ratings, please see our Rating Criteria. The first is promoting rates as low as on the main pricing page, followed by only the cost of the cheapest transaction tier. Square is a top choice for POS for any type of business. Merchant Mavericks ratings are not influenced by affiliate partnerships. They said they could do nothing for me and that I would have to refund the money to my client. I hope no one has to deal with him. Anyone else have this experience or am I just unlucky? Stay away from this company look other options much more reliable. Do NOT use PaySimple. We get a different answer every time we call their award winning support team. A customer is trying to. If you are using an existing Credit Card or ACH Account, and do not have the Id stored in your system, you can look it up the default card or default ach account for the . Paysimple charges are way to high, out of line, would never use again. EVER!!! I was then told that they would find another underwriter that would be able to do this. Please note that our rating system was overhauled on April 26th, 2023. The sole purpose of the material presented herein is to alert, educate, and inform readers. When I found my debit card was charged first monthly fee called them again. Overall, Paysimple has great customer service and is easy to understand! Thank you for sharing your experience; were so sorry to hear about your frustrations. They are deceptive and will say anything to get you to sign up with them. They are also holding my funds for 180 days, through no fault of mine. If you are looking for an ethical credit card processor that doesnt hide fees or lock you into expensive contracts, see Phillips merchant account picks here. Their underwriters gave me Hell, requesting unnecessary information. This seemed like and odd request and we declined. PaySimple Software Reviews & Ratings | 2023 | Software Advice PaySimple put me and my business in a terrible position and wasted hours of my time. And if they have their reasons to not allow us to keep a merchant account, then just decline our application from the beginning and not waste our time, and not let us process with them for 30 days and then close our account. Additionally, PaySimple . Full disclosure, we are a new business and were transparent about that from the outset to PaySimple. PaySimple combines merchant services with tools businesses can use to manage a base of customers with complex, detailed needs, such as legal offices, medical services, educational services, and so on. Payments for the Service Economy - PaySimple The option of registering for opting in to electronic statements is in the email, super, Ill do that. Welcome to the PaySimple Help Center They take money you process through them and then place your account on hold and supposedly email you about itno email ever happens. We have called your company and spoken to people there repeatedly. Required fields are marked *, Comments must contain details about your experience. Customer Reviews for PaySimple Inc - Better Business Bureau After the software was improved, I had difficulty in adapting to the new software. I will never do business with Paysimple again nor will I recommend them to any small business owner. Chris is a graduate of the University of Central Florida. There are more than 30 negative PaySimple reviews filed about the company in the usual online forums, although some of these appear to be multiple postings by the same person. PaySimple provides an invoice management system that allows businesses to create, customize, and send invoices directly from the platform. PaySimple told me it would cost 2.39% per transaction but after all these random fees it ends up being 15% of my income every month. This post will help: Cheapest Merchant Accounts. After all I hope I can get this issue resolved and receive full refund for fake service. PaySimples primary products are a merchant account, an admin panel for viewing reports, setting up recurring billing, etc., and a basic point of sale system.
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