Customer Service Senior Manager Distance Job Type Job Level Date Posted 3.9 Senior Manager, Customer Service Corporate Solutions (Remote) Ezcater Customer Service Senior Manager Job, Remote or Boston, MA Thank you for choosing ezCater!~ Hannah H. Voice of the Customer Team. Here are 8 tips for writing great reviews. It had just launched a national marketing campaign, with highway billboards and mass transit ads bearing the slogan Food has to work for work. Suddenly, almost no one was at work, and the idea of eating from communal salad bowls and pans of lasagna had lost all appeal. MO: ezCater receives a commission on all orders that are placed on our platform. Im looking forward to hearing about a 5 star order next time around!~ Hannah H. Voice of the Customer Team. For ezDispatch orders, have food ready at the specified pick up time and placed in a spot for the driver to easily identify and grab the order. Hi Kiley,Outstanding is our aim! Working at ezCater: 54 Reviews | Indeed.com Thank you so much! Restaurants require different menus, operations, and technology to manage their catering business. The food was delicious and hot. Everything was easy! Hi Telia,Im so sorry that your delivery was off to a rough start without clear communication and also missing some of the necessities for your coffee. ~ Hannah H. Voice of the Customer Team. You are now able to directly communicate with your catering customers through ezManage, helping you make substitutions, clarify order details, and request new delivery times all without having to speak with an ezCater customer service agent. Thank you for taking the time to share your feedback with me about your order and choosing ezCater for your event. Please shoot us an email at support@ezcater.com if youd like more assistance with this. Hi Eileen,I am thrilled to hear that you were so satisfied with the service we provided on your recent order with us from Urban Plates! At the core of it is Be Beyond Helpful and no one embodies it more than our customer service agents. From routine office lunches to offsite client meetings, from 5 to 2,000 people, ezCater connects people with reliable local caterers and restaurants. For self-delivery, make sure you are giving yourself enough time to account for traffic, navigating the delivery location, transporting food from the car, and doing light set up for the customer. Cohen knew shed need to be on Zoom, and she wanted to look presentable, so she took a quick shower and put on a favorite sweatshirt. We would love to gain some specific insight about what went well with your order. I have been an assistant for over 30 years and have handled many events / catering orders. ~ Hannah H. Voice of the Customer Team. Would definitely recommend to anyone. The food, just ok. The number of orders thatcustomers have submitted for your location, but you have rejected. I appreciate them taking this order so late in the workday for a next day order. Gracie Prasanson, Vice President of Sales at Jason's Deli, told us, "Our average catering order serves 21 people. Find and open the order in your ezManage app. Dickie's BBQ made some dumb choices. ezCater aims to provide a simple online ordering platform with many options and a stress free experience. I can't wait to hear about how your next order with us goes!~PatrickVoice of the Customer Team. Pleasant experience when placed orders. Canceling a customers order can damage their experience and satisfaction with your business, leading to lost revenue and harm to your business reputation. GO: It appears several programs are offered. It was easy to order; the food was delicious, plentiful, and commented upon by many guests; it met the needs of our mixed veg/non-veg group; delivery was timely; and somehow a free dessert was thrown in. Mike joined ezCater in 2018 and manages relationships with over 100,000 restaurants and caterers. Reconfirm within your ezManage portal within 15 minutes to avoid automated phone calls. Perfect order! Having said that, I have absolutely no bones with your service. I would love to get more details and pass along the compliments to the caterer, so please dont hesitate to email us at support@ezcater.com. I am ecstatic that you were pleased with your recent delivery and experience with us! Prior to Wayfair, Mike spent 11 years as an investment banker and six years as a submarine officer in the U.S. Navy. If youd like to reach out with more details about the issue, Im sure we can get you in the right direction! I do understand how important it is to have your order delivered at your desired time, freshly prepared and to also have the caterer follow through on including the variety of cookies showcased on the menu. enviando un correo electrnico a This website is using a security service to protect itself from online attacks. At ezCater we aim to provide top tier catering solutions for our customers and it sounds like we really met that mark with helpful, on-time delivery and fresh delicious food! Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Ability to call the customer from a masked phone number to ensure privacy. Nous sommes dsols pour la gne occasionne. Thank you so much for choosing to work with ezCater. People could see the business results, Mallett says. It is such a great feeling to know that your meal was a success and everyone was happy and satisfied. Need to update your menu? GO: When restaurants partner with ezCater, what is the financial arrangement? Thank you for choosing ezCater! ~ Hannah H. Voice of the Customer Team. Thank you for sharing your 5 star review! ezCater made it super easy to find someone nearby on short notice who delivers! FionaVoice of the Customer Team, Excellent service and communication! We do not mind paying, but when we do we expect commensurate service. It was a little upsetting to have to pay $200 more than initially agreed upon, but the person who contacted us was courteous and understanding. I am glad you were able to enjoy the benefits of all the above from Bureger21. On several all-hands videoconferences that Mallett led, there was talk of cutting costs on software spending and marketing, and the possibility of furloughs or layoffs. At ezCater we strive to provide unmatched, seamless catering solutions for our customers and it sounds like we really met that mark with helpful, on-time delivery and a user friendly ordering experience! ~ Hannah H. Voice of the Customer Team, So easy. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de It combines the ezCater Marketplace with best-in-class online ordering and catering management software and reliable delivery solutions, and award-winning customer service. om ons te informeren over dit probleem. I can't wait to hear about how your next order with us goes!~PatrickVoice of the Customer Team. Thank you for allowing us to be a part of this day and for sharing your experience. MO: The majority of our restaurant partners deliver orders themselves. I was a little apprehensive in using a new service and new caterer. Thank you for taking the time to share your feedback with me about your order and for choosing ezCater for your event. las molestias. Overview 277 Reviews -- Jobs 561 Salaries 98 Interviews 90 Benefits 10 Photos 113 Diversity + Add a Salary The latest conversations about Tech Join the conversation on Tech 1y works at Saulsbury Industries @dell Has anyone here worked in Dell Financial a services (DFS) previously or current time? I was asking people, Are we going to do layoffs? And the management of that company lied about it until the day it happened, she recalls. Thank you so much for choosing to work with ezCater. Thank you for choosing ezCater for your event and taking the time to share your feedback with me about your order. Our customers expect timely delivery. Boston, MA $143,000.00 - $184,000.00 4 days ago. Its so rewarding to know that it went well and allowed you to entertain your guests without your focus needing to be on the catering. As a result the food was not warm evenly on the trays. ezCater - Business Catering on the App Store message, please email And we're not just a great web site. ezCater, Inc. 40 Water Street, 5th Floor Boston, MA 02109. Subway is another recent success story. Cohen worked as a brand marketing associate, helping ezCater manage its trade show appearances, marketing events, and the annual company holiday party. Your IP: The action you just performed triggered the security solution. At ezCater we aim to provide top tier catering solutions for our customers and it sounds like we really delivered with on-time, helpful delivery, great customer service and delicious food! We were able to figure them out, so no horror story like a vegan eating some beef. Review collected by and hosted on G2.com. Also i really liked the feature of inviting a "friend" to handle the billing. I am delighted your delivery was on time and you received high quality service ware that exceeded expectations. Orders happen in advance and can be for hundreds of people. ~ Hannah H. Voice of the Customer Team. 2023 Trustpilot, Inc. All rights reserved. Business catering solutions trusted by: You need food that works On time, as ordered Get food you can rely on for your meetings and events professionally prepared and delivered. per informarci del problema. If you'd like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. It was disappointing. ~ Hannah H. Voice of the Customer Team. las molestias. What is the vacation policy like at ezCater? How many vacation - Indeed ezCater is the only nationwide marketplace for business catering. The job was the reason she stayed in Boston. MO: The ezCater Catering Growth Platform is designed to help restaurants get incremental catering orders and manage their catering operations. Hi Brandy,I am thrilled to hear that your recent order with us from On the Border was a 5 star experience! Cohen felt it was designed especially for her skills and interests: They hired me for me, she says. Mike O'Hanlon has over 20 years of experience in eCommerce general management, business development, partnerships, and investment banking. I have reached out to you by email to make amends for your first poor experience and I look forward to hearing back from you soon! I am really looking forward to hearing about how your next order with us goes!~PatrickVoice of the Customer Team. If customers reject the request or do not respond in time, our 24/7 customer service team will immediately reach out to you or the customer to help resolve the request. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Hi Steve, Im so happy to hear that your order from Surcheros Fresh Mex was delivered promptly and with courteous service! Did my guests care that it came in a pizza box? ezCater | LinkedIn I don't order food for groups often and the site helped guide me to some great options and approaches I wouldn't have considered otherwise. 2023 Trustpilot, Inc. All rights reserved. los inconvenientes que esto te pueda causar. Even when I got disconnected once, they texted and called me to make sure I had the information I needed. ezCater Customer Service Representative Salaries in the United States So happy I found this company, Ill be using every time I need a lunch or dinner catered in the future , Hi Coral, Thanks so much for sharing that you had an excellent 5 star experience working with ezCater! Used ezcater for the first time. It combines the ezCater Marketplace with best-in-class online ordering and catering management software and reliable delivery solutions, and award-winning customer service. My delivery person was great as well. This was the day they would find out who was being laid off, and who would still have a job. We love to hear that our communication was beyond wonderful and that the food was delicious! What makes ezCater the best platform for franchises looking to expand their catering business? When I called to fix the charges, the people at ez catering were polite and helped me fix the issue easily. Our beyond helpful agents are available 24/7 to provide guidance and I hope we can meet that mark next time around. The 4 of them were all very close growing up and remain so to this day. My sisters and I were planning a 40th birthday party for the 4 cousins born in 1983. The second layoff is the really bad one, she says, because everybody looks over their shoulder all the time, worrying about what will come next. Call us and a real Catering Agent will answer. 2. 2. Hi Damon,I am thrilled to hear that you had a 5 star experience on your recent order with Scratch Kitchen Food Hall! Hi Isabella,I am thrilled to hear that your recent order with us from Carmine's was a 5 star experience! It requires different menus for larger groups, distinct expense management and invoicing capabilities, and access to a higher level of customer service than consumer marketplaces. ezCaters customer service phone number is available if there are any issues. About Us; Careers; Strategic Partnerships; Blog; Info. ein Mensch und keine Maschine sind. Si continas recibiendo este mensaje, infrmanos del problema MO: Food for work is different from consumer delivery. But for those that can't or need additional capacity, we connect them with local, reliable delivery partners in their area through our ezDispatch service. ezCater's catering management software solutions, ezManage, and MSI provide our partners with specialized tools to track, prep, and execute these orders and manage their relationships with high-value customers. I know things won't always go according to plan and mistakes happen, but a company that can gracefully recover from those mistakes makes for a company that I am happy to trust with my business again in the future. They ordered from ezCater to thank their employees for being there, and to keep them safe. I want to wait for something I know Im going to really enjoy, she says. as well as places that offer individually packages items. Hi Amy,I am happy to hear that your recent order with us was worth of 5 stars! Since July of 2019 ezCater customer service has remained focused on being beyond helpful, maintaining a 96.3% positive CSAT score. #ada-button-frame { ~SherleteVoice of the Customer Team. The only comment I had was that the Basic Salad at the restaurant I ordered from was advertised as a vegetarian dish, but it had bacon in the dish. . Once you select your option, please fill out all of the required fields to submit your order request. They knew bad things were happening.. ~ Hannah H. Voice of the Customer Team. It was extremely easy to use, they had the regular menu from Jason's Deli. Please feel free to respond to that request or you can let us know by calling or texting1-800-488-1803or e-mailing us directly atsupport@ezcater.com.FionaVoice of the Customer Team. Excited to hear about the next event! We vet all delivery partners and provide customer service support along the way to ensure timely and successful delivery, given the high-stakes nature of food for work. She also wanted to try to avoid a series of layoffs throughout 2020. And everything she left at her desk is still there the photos, the string of holiday lights, the certificates she received at company events right where she left them on March 10, the last day most employees went into ezCaters office. I am ecstatic to hear that you were able to experience our above and beyond customer service as well a timely and delicious meal! 3. Our TrustPilot reviews prove our helpfulness. I understand the let down and surprise due to the menu price change. And why not? This measures customers orders that are canceled after already being accepted. It was still, of course, so disappointing to hear that you were not provided with the same display packaging for your platters that you were expecting. Im trying not to put a ton of pressure on myself.. ~ Hannah H. Voice of the Customer Team. What is cancelation rate? I couldnt have been as warm as I wouldve liked to be, Mallett says, choking up a bit. Hi Noe,I am glad to hear that you were so satisfied with the service we provided on your recent order from Jason's Deli. Why is it important? Our 7-time Stevie Award winning customer service team makes that happen. Thanks again and keep doing what you are doing! As the restaurant industry continues to climb out of the deep Covid sinkhole over the last three years, it is essential to note that technology has played a big part in its recovery. If you still dont respond, we may reject the order on your behalf and give it to another catering partner. Hi Dorsie HS, Im so sorry to hear about your loss. If youd like to provide more order specific details, you can do so at anytime by emailing support@ezcater.com.~ Hannah H. Voice of the Customer Team. Our customers are more likely to place an order with an establishment with a higher star rating than one with a lower rating. But no problems, the EZ site made the requested change easy to submit and R&R showed up at the newly requested time. Despite the pandemic, which included a significant reduction in staff for the ezCater Customer Service team, our commitment to our customers and expert-level service never waivered. That was a lame answer and inexcusable. We are exclusively focused on customers solving for food for work, a category which includes all food ordered and consumed in the workplace. Its always your choice to accept or reject orders, but your order acceptance rate affects your ranking on the ezCater Marketplace. We use dedicated people and clever technology to safeguard our platform. The catering arrived an hour early and it was burritos and quesadillas so the tortillas were soft and sweaty by the time we ate lunch. om ons te informeren over dit probleem. ein Mensch und keine Maschine sind. Filter Found 98 of over 98 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at ezCater Experience Positive 49% Negative 36% Neutral 15% This could not have been easier. Saving the Day is the name of the game. You get a reminder email, and task within ezManage the night before/morning of the event. As a result, restaurant franchises are trying to capitalize on the opportunity and make up for lost time during the pandemic. The service was terrific, pricing was reasonable. Scott Kirsner can be reached at kirsner@pobox.com. Se continui a visualizzare ezCater could not be successful with our expert customer service agents. Customer service was good. Thank you for sharing your 5 star review, Nitika, and I look forward to hearing about your next order!
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