We are more than happy that you were satisfied with our service and our products and hope that your positive experience encourages you to continue being part of our PV-community.Thank you for your trust.Kind regards,Your Paul Valentine team. Please excuse the long wait and thank you so much for your patience!Have a great day. As I can see we already explained the current situation for your order and your request in detail. I'am waiting for a retour label, because the page doesn't work. PAUL VALENTINE - discover unique jewelry & watches, designed to make you shine. We regret that you made a bad experience with one of our products. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I asked them to cancel the order and return the money.I was told that the money could not be refunded. Hello Chad, Thank you so much for your thoughtful and detailed report. Kind regards, Your Paul Valentine team, Dear Jo, Thank you for taking the time to give us a feedback about your shopping experience. The service advisor firstly said it was about confirmation date and that there were holiday days so its within delivery date. We are really happy that we could meet your expectations and that you were happy with our service and products.We would be glad to welcome you soon again as our customer.Kind regards,Your Paul Valentine team. Berker Yceer. Have been sending a few emails and asked to provide the tracking number. We are truly over the moon by your feedback, thank you so much for sharing your experience with us! Still no updates on my order.The payment for the item was drawn from my card already when I placed my order.The item was a gift for a birthday upcoming Sunday, and if PV did as they promised when I placed my order, it would have had plenty of time to arrive. We also ensure all reviews are published without moderation. Unfortunately, refunds, the delivery of new articles and the shipment of orders are included in those delays.The executive management and the preliminary bankruptcy administrator are currently in contact with all stakeholders to ensure a frictionless process.We are aware of the fact that you have been waiting for a solution to your problem for quite a while now and want to sincerely apologize for the delay. Kind regards, Your Paul Valentine team, I have a couple of jewelry from Paul Valentine and I love this brand! Great Trustpilot, keep it up. Ring is suppose to be tarnish and waterproof. The jewels are so glam and with good materials. Im obsessed! Due to the large number of orders, it may happen that some orders do not arrive within the promised delivery time. We are truly over the moon by your feedback, thank you so much for sharing your experience with us!
PAUL VALENTINE | Leggi le recensioni dei servizi di paul - Trustpilot We also ensure all reviews are published without moderation. Dear Julie, Thank you for taking the time to give us a feedback about your shopping experience. It was a little bit expensive but beautiful! Kind regards, Your Paul Valentine team, i love your products. My mum emailed to say it was a gift and also asking for a refund or exchange but she received no reply. We are truly over the moon by your feedback, thank you so much for sharing your experience with us! Dear Concetta, Thank you for your positive words and feedback. Hello Sandra,Thank you for your review.On average a refund takes about 14 days. Obviously wont be here for Xmas. I am very annoyed and sick of having to chase this up. On the site is described that delivery in Germany is about 3 working days.Unfortunately even after contact with the customer service, I still do not receive the item.It was indicated to me that it was a computer error. The jewellery and watch are very beautiful, and the material is high quality. Every piece is a statement, very elegant. Kind regards, Your Paul Valentine team. I purchased a ring and unfortunately it was too small so i decided to return it. I made the whats app registration to get order updates. Thank you for your understanding.Best regards,Your PV-Team. I did not got any reply. I made a purchase on 31.03.2023 of a necklace that would be a birthday present. When ordering delivery date was before Christmas otherwise I would not have ordered. 2021 Tuote oikein siev ja ei tunnu Tuote oikein siev ja ei tunnu rimpulalta. Hello Marlene,thank you for your feedback.We truly apologize the delay of your order.Due to a transmission error there was a huge delay.We already send you via e mail your tracking number and as we can see you received your order in the meantime.Of course, we will still discuss and review your feedback internally in order to continuously improve our service.Thank you for your trust. The quality is also good. Ordered a watch from Paul Valentine on 28th December and I couldnt believe when it arrived on 29th December!!! JUST REFUND ME MY MONEY PLEASE!! Today, the web page again says "in stock" and normal delivery time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot, Inc. All rights reserved. The watch Coffee Mesh was given to me as a Christmas present and I was really thrilled with it. Would have been 5 stars, but on the day the Watch was due, we had an E-mail saying it wasn't being delivered as it was "Held at Depot" but no other info, then later on the watch was delivered, so didn't understand the first E-mail?Outside of that, the ordering and delivery process were very smooth. They clearly dont understand English very well because I wrote several emails and everything I stayed was basically ignored. I really recommend them! It goes against our guidelines to offer incentives for reviews. Wont order anything again , Dear Anja, Thank you for taking the time to give us a feedback about your shopping experience. We are more than happy that you were satisfied with our service and our products and hope that your positive experience encourages you to continue being part of our PV-community.Thank you for your trust.Kind regards,MelanieCustomer Happiness | Paul Valentine GmbH. Due to the large number of orders, it may happen that some orders do not arrive within the promised delivery time.However, after internal review, we have determined that without exception, all messages received were answered by our support team and your concerns were followed up. Do you agree with PAUL VALENTINE's 4-star rating? I am really sorry to hear that our service did not convince you. We would be happy to welcome you as our customer again in the future. That means that daily business is continuing unrestricted, however other areas may be inflicted with delays. We hope to convince you of our service again in the future. Do you agree with PAUL VALENTINE's TrustScore? At this point just want the advisor to admit that it isnt the service I required. the color also stays very well. We also ensure all reviews are published without moderation. Excellent quality and always active service for any help you may need. I coundn't print the label on the site, so i emailed the customer service, but there is no reply!!! | Read 41-60 Reviews out of 7,947. We hope we can convince you again of our brand in the future. Unbeknown to me if I had spent 1 more (I spent 159) I wouldve not had to pay the duty!!!! It goes against our guidelines to offer incentives for reviews. Thank you for your trust.
The latest correspondence says that all uk deliveries are suspended and they hope I will continue to be a customer in the future. ?I felt lied to and deceived. We are really happy that we could meet your expectations and that you were happy with our service and products.We would be glad to welcome you soon again as our customer.Kind regards,Your Paul Valentine team. While the jewellery order is nice, the delivery came with an unexpected surprise!!! 7 reviews RO Mar 17, 2023 I love this brand! I love this brand! Their jewelry are amazing and very aesthetic, I wear my necklaces everyday. The jewelry is very nice of very good quality. I bought a necklace and received it with damage. Dear Andrea, Thank you for your positive words and feedback. Appalling and wont ever come here again. After painful emails she then said the delivery days start from the date of the dispatch email. They are also really attentive to the packaging, a thing that I really appreciate. Unbelievable.
Arvostelut PAUL VALENTINE | Lue asiakkaiden arvosteluja - Trustpilot Dear Divya, Thank you very much for your positive feedback to our product.Our designers are constantly working on new and stylish designs. As far as I can see the Customer Happiness team is still in contact with you to get this solved. All returns has to be checked and booked before we are able to refund it. I would rate it 0 stars if I could. Our teams are constantly working on new, faster and better delivery options to offer you the best experience ever. Totally recommend!!! the shipment is very fast and everything arrives well packed and quickly super recommended, Dear Elena,Thank you for taking the time to share your experience. | Leggi 41-60 recensioni su 267 We would like to ask you to get in contact with our customer service through our request platform: https://support.paul-valentine.com/hc/en-us/requests/newOur customer service will take care of your request within 48h.Thank you for your understanding and your cooperation. They do not deliver the item and they pretend then will investigate for 8-12 weeks! I cannot believe the appalling service received continuously, why is it failure after failure?ILLEGAL AND COMPLETELY UNACCEPTABLE. I recommend them to anyone I can! Super great quality and so fun designs. I am trying to contact the staff but the emails are typical bots. We are more than happy that you're satisfied with your new watch.
Paul Valentine Reviews | Read Customer Service Reviews of - Trustpilot This is the second time I have needed a replacement in that time. | Read 7,341-7,360 Reviews out of 7,946 I want became Ambassador for Paul Valentine because i love your products and i like jewels. Hello Eveline,thank you for your review.We truly apologize that the return portal was not working. Wonderful jewel. My jewelry is exactly as beautiful as on the website photos. 4 reviews PT 20 Apr 2023 The quality is amazing The quality is amazing and my order arrived so quickly! We regret that we couldn't meet your expectations and would like to know more about how it came to this experience. I love the watch but needed a replacement strap. Nonetheless I am happy with the service. Dear Sara,Thank you so much for your positive feedback and your kind words. Since you did not leave an order number or contact information here, it is very difficult for me to track or find out until when you could have returned the watch to us and which of your emails were not answered.You are welcome to write to us again via email at support@paul-valentine.com so that we can check your contacts again. I love the quality of the jewelry. In your first email to us, you mentioned that the warranty period for your jewelry has already expired and we have already replaced an additional mesh strap for you. Currently our warehouse is working hard to make sure all parcels are on their way to our customers as quickly as possible, so we cannot 100% guarantee to make changes to your order. Do you agree with PAUL VALENTINE's TrustScore? It makes more of presence than in photography. they are really beautiful and of excellent quality! Of course we were past the returns date, due to it being Christmas. Thank you for your trust. Kind regards, Your Paul Valentine team. the order is already paid. The customer care service was very friendly and helpful. Really not happy, Hello Leanne,many thanks for your feedback. It came with a little screwdriver for adjusting the strap. Do you agree with PAUL VALENTINE's 4-star rating? Exceptional. We hope you get to enjoy it for a long time. Therefore, we are all the more pleased when the effort pays off and we were able to make you happy.We hope to see you again as our customer in the future. Hello Tina, thank you for taking the time to write us a review. They said theres nothing they can do to help and no way of changing the order there courier said the same even though it wasnt due for another five days and its an expensive gift. Hello ,thank you for the message.Firstly, we'd like to apologize that your product is damaged already, that should not have happened.I will gladly sent out a new one, there's no need to send back the damaged item. Thank you for your patience and your understanding. But this brand has never let me down. I love Paul Valentine brand. arrived??? It makes more of presence than in photography. Paul Valentine is one of my favourite jewellery brands, they create super chic, high quality and sophisticated pieces. Your new watch/jewelry sure looks gorgeous on you.
Our teams are constantly working on new, faster and better shipping methods, to offer you the best shipping experience ever. We would be happy to welcome you as our customer again in the future and also to show you that this is no normal case. We are really happy that we could meet your expectations and that you were happy with our service and products.We would be glad to welcome you soon again as our customer.Kind regards,Your Paul Valentine team, Unhelpful. The necklace is without two diamonds. We are more than happy that you were satisfied with our service and our products and hope that your positive experience encourages you to continue being part of our PV-community.Thank you for your trust.Kind regards,Your Paul Valentine team. Best regards, Your PV Team, I love buy at Paul Valentine because the quality of the products is very high and the shipment is very fast. Im in love with Paul Valentines product! Ls, hvad 17.017 personer har skrevet, og del din egen oplevelse. We are truly over the moon by your feedback, thank you so much for sharing your experience with us!
PAUL VALENTINE Reviews | Read Customer Service Reviews of - Trustpilot Dear Emely, Thank you for your positive words and feedback. We truly understand your disappointment and that you weren't satisfied by the long refund period of 14 days. PAUL VALENTINE - discover unique jewelry & watches, designed to make you shine. I am trying to contact the staff but the emails are typical bots. 2 reviews A day ago i love paul valentine's jewelry i love paul valentine's jewelry! Companies can ask for reviews via automatic invitations. Kind regards, Your Paul Valentine team. Check out what 17,068 people have written so far, and share your own experience. The quality is amazing and my order arrived so quickly! Much better Customer Service during previous purchases with them. Companies can ask for reviews via automatic invitations. it goes with all the outfits and shines so much. Thank you again for taking the time to share your experience with us. Hallo,thank you so much for taking the time to give us feedback on your shopping experience! Totally understand Xmas and backlogs but I should have been told this when ordering it in the first place. i recommend it to everyone!, Hey Emma It's truly a pleasure to hear that you were satisfied with our products and our delivery We are truly over the moon by your feedback, thank you so much for sharing your experience with us! We are really happy that we could meet your expectations and that you were happy with our service and products.We would be glad to welcome you soon again as our customer.Kind regards,Your Paul Valentine team. We use dedicated people and clever technology to safeguard our platform. Check out what 17,033 people have written so far, and share your own experience. The package was delivered very quickly. Dear Leigh, Thank you for taking the time to give us a feedback about your shopping experience. My item was well wrapped and arrived safe. | Read 1,401-1,420 Reviews out of 7,945 We are truly over the moon by your feedback, thank you so much for sharing your experience with us! Perfect packaging with everything needed to create a very elegant gift package. However, we are currently on it, to find out what happened with your delivery. The same pre-formatted email comes back that I have to wait 14 days. Kind regards, Your PV-team. Save yourself a headache and avoid these simpletons. And I bought fast delivery (1-2 days from Germany to Portugal). Companies can ask for reviews via automatic invitations. After our phone conversation yesterday, we agreed that you would send us a picture of the complete watch and that we would be happy to send you a new mesh strap afterwards, but we are still waiting for the picture. We use dedicated people and clever technology to safeguard our platform. PAUL VALENTINE - discover unique jewelry & watches, designed to make you shine. Verification can help ensure real people write reviews about real companies. Hello Janice,Thank you for your feedback.We are very sorry that we could not meet your expectations. I explained that my watch has sentimental value and I don't want another watch. Import duty of nearly 45. Lucy Whyte, Hello Lucy,thank you for your feedback.As soon as we have the package, we need up to 14 days to check the goods and then we will refund the amount and using for the refund the same method of original payment.You also should receive soon an e mail with the confirmation of the received return and also the placed refund. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Under the tracking it has been delivered since more than 2 weeks now, but again unfortunately there is no confirmation at all from paul valentine and of course no refund too! , Dear Anoniem,Thank you for taking the time to share your experience.
PAUL VALENTINE Reviews | Read Customer Service Reviews of - Trustpilot they are quality and last over time. We would be happy to welcome you as our customer again in the future. It was so much smaller than in looks on the site and very cheap feel and weight. I am disappointed because I paid a lot of money! , Dear Anas, Thank you for your positive words and feedback. DO NOT BUY FROM THIS COMPANY THEY ARE SCAMMERS, Hello Zoe,Thank you for taking your time to give us a feedback about your shopping experience. Kind regards, Your PV-team, i love these products. With a constant touch to customer service they assured me, the package is in the warehouse waiting for delivery company to take it on from there.After another re-check with customer support today they avised me item is no longer in stock and I will be refunded.How can I be refunded when you have a package for me in warehouse?? Kind regards, Your PV-Team. We are more than happy that you were satisfied with our service and our products and hope that your positive experience encourages you to continue being part of our PV-community.Thank you for your trust.Kind regards,MelanieCustomer Happiness | Paul Valentine GmbH. Thank you for your trust in us and our products and we would be happy to welcome you further in our Paul Valentine Community. Your new order number is 94654437EUR.You will receive a new confirmation once we have shipped the parcel with the new item :)Thank you very much for your understanding and once again we apologize for the inconvenience. I highly recommend! Kind regards, Your Paul Valentine team, Beautiful and good quality. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have always loved your jewelry. Thank you for your trust. However, a month has passed from my order, with no email on shipping information. Find out how we combat fake reviews. I have sent numerous emails enquiring about my Return. However, we are already clarifying the issue with our manufacturer here.Regarding the return policy, we have clearly communicated on the homepage that a return is only possible 30 days after receipt of the goods.
PAUL VALENTINE Reviews | Read Customer Service Reviews of - Trustpilot I recommend this brand. We are truly over the moon by your feedback, thank you so much for sharing your experience with us!
Paul Valentine Reviews They advised that have no stock after a few emails going around she advised that the post office is on strike and she can't ship via courier. i love paul valentines jewelry! Hello Alice,thank you so much for your positive review and the time you took to write it.We are very happy that you received your order so quickly and that everything went smoothly with the delivery. A lot of bad reviews here. No updates, no shipping, no tracking.Yesterday, when I checked, web page said that the same item was pending and more than 14 days delivery time estimated. I bought from Italy and they arrived in a week, Dear Fabiola,Thank you for taking the time to share your experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The worst thing is that it was about present. Definitely way too long! Dear Tjaa,Thank you so much for your positive feedback and your kind words. No where, I mean know where on their site when ordering from them does it say this!!! Dear Ana, Thank you for taking the time to give us a feedback about your shopping experience. I'am waiting for a retour label, because the page doesn't work. the shipping was perfect and also the tracking information! Customer service does not respond. Kind regards, Your PV-team. Verification can help ensure real people write reviews about real companies. there is a vast choice and then the material is fabulous. I have absolutely no idea where I stand and each message takes days to get a reply. We truly apologize that we couldn't meet your expectations and that the delivery of your order was delayed.We are constantly working to optimize our delivery options, to only offer you the best service and would be happy to get the chance to convince you of that in the future. And they are so elegant. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. PAUL VALENTINE - discover unique jewelry & watches, designed to make you shine. Trustpilot needs to do more to verify authenticity of reviewers. I'm very upset that I won't get my money back! Fast shipping, quality jewelry, great experience, Dear Susanna, Thank you for your positive words and feedback. We would like to change this for your next order. their products are so well-made, elegant and they have a lot of styles!the shipping was perfect and also the tracking information! 2023 Trustpilot, Inc. All rights reserved. Hello, thank you for taking the time to give us a feedback about your shopping experience. This makes no sense to me and is just laughable. Kind regards, Your Paul Valentine team. Hello Alice,thank you so much for your positive review and the time you took to write it.We are very happy that you received your order so quickly and that everything went smoothly with the delivery. Quality is high and materials are great.
PAUL VALENTINE | Leggi le recensioni dei servizi di paul - Trustpilot
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